 Incident, Change and Problem Management. Review and plan strategies to improve customer satisfaction and improved utilization for the services offered. Inputs to the team for enhancing technology based on the organization needs with enhanced security and improved performance. Escalation and level 4 support for administration, management and troubleshooting of the System Center Configuration Manager, 1E shopping and JamF pro. Evaluate, test and roll out to production, JamF… Show more  Incident, Change and Problem Management. Review and plan strategies to improve customer satisfaction and improved utilization for the services offered. Inputs to the team for enhancing technology based on the organization needs with enhanced security and improved performance. Escalation and level 4 support for administration, management and troubleshooting of the System Center Configuration Manager, 1E shopping and JamF pro. Evaluate, test and roll out to production, JamF fixes and enhancements with improved security and performance. Automating reoccurring tasks with powershell support. Engineering and implementing new features in system center configuration manager and JamF pro infra. Review the ongoing process and procedures and adjusting changes to it whenever required as per EY Policy. Defining and documenting the process and procedures and uploading in team portal for future reference. Inventory management and creating customized reports for configuration manager and JamF with complex SQL queries. Escalation support for Mac machine issues. Show less

 Accountability at Tower Head and CIO levels. Effective leveraging of outsourcing partners to deliver increasing levels of service. Mentor and coach for many high potential people. Monitor project costs and schedule to ensure that the project does not exceed the approved budget and stays within prescribed timeline. Prepare and maintain project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate.… Show more  Accountability at Tower Head and CIO levels. Effective leveraging of outsourcing partners to deliver increasing levels of service. Mentor and coach for many high potential people. Monitor project costs and schedule to ensure that the project does not exceed the approved budget and stays within prescribed timeline. Prepare and maintain project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate. Also manage and handle changes within all project phases. Incident, Change and Problem Management. Review and plan strategies to improve customer satisfaction and improved utilization for the Services Offered. Inputs to team for enhancing various technologies based on the Organization needs with enhanced security and Improved Performance. Heading Team to Evaluate, Test and Roll out to Production, New Technology\Services Fixes and Enhancements. Process Owner for BCP Tests as per BCP calendar for the entire Compute Infrastructure, also responsible\accountable for BCP Test of the SharePoint Farm\Active Directory as per the BCP Calendar. Technical Leader for Second and Third Level of Operational and Technical support for SharePoint Farm Administration, Antivirus and SCCM Management, SQL DB Administration. Escalation Support for Administration, Operations, Management and Troubleshooting of the SharePoint farm, Antivirus, System Center Configuration Manager and SQL DB Administration. Evaluate, Test and Roll out to Production, SharePoint and SQL Fixes and Enhancements with improved security and performance. Administration of the SQL 2008 Database as per best practices and takes care of Maintenance Plans. Administration of Active Directory and related (ADDS, ADFS, ADRMS, ADCS) infrastructure Administration of System Center Operations Manager 2007. Show less

Worked for Client, Volvo India Pvt Ltd. Supporting the Entire SCCM Infrastructure being the part of a Global Team.

 Managing the SCCM Infrastructure for Volvo Global Site, consisting of 10 Primary Servers, 120 Secondary Servers and nearly 65000 clients. Part of the Team performing SMS to SCCM migration for the entire site. Providing Second and Third Level of Operational and Technical support for SCCM Infrastructure related. Working with a team of 12 members across the globe for escalation support related to SCCM Infrastructure. Incident, Change and Problem Management Sharing of… Show more  Managing the SCCM Infrastructure for Volvo Global Site, consisting of 10 Primary Servers, 120 Secondary Servers and nearly 65000 clients. Part of the Team performing SMS to SCCM migration for the entire site. Providing Second and Third Level of Operational and Technical support for SCCM Infrastructure related. Working with a team of 12 members across the globe for escalation support related to SCCM Infrastructure. Incident, Change and Problem Management Sharing of Information related to day to day activities and highlighting major incidents in Weekly Team Review Meetings. Process Owner in the team for the assigned. Deploying new SCCM Site Servers based on the order from the Customers. Monitoring Support Team Mail Box and Resolving Tickets as per the On Duty Schedule. Reviewing the ongoing process and procedures and adjusting changes to it whenever required as per Volvo IT Policy. Documenting the process and procedures and uploading in team site for future reference. Show less

 Offer necessary on site administration along with proper quality control measures for ensuring the entire project finish on time and due budget. Provide necessary coordination and planning for the Customer along with the team. Supervise employees of 5; Train, plan, evaluate and delegate responsibilities- observe work done and provide final sanction upon completion.  Produce monthly or weekly report to the higher authority and the supporting staffs. Formulated… Show more  Offer necessary on site administration along with proper quality control measures for ensuring the entire project finish on time and due budget. Provide necessary coordination and planning for the Customer along with the team. Supervise employees of 5; Train, plan, evaluate and delegate responsibilities- observe work done and provide final sanction upon completion.  Produce monthly or weekly report to the higher authority and the supporting staffs. Formulated various operational features. Offered customer support for selecting services and solutions suitable with their needs. Took necessary measures for evaluating customer requirements along with the recommendation for standard software and hardware explanations. Leading the SCCM Infrastructure team for MindTree Site, consisting of 5 Primary Servers, and nearly 10000 clients. Lead of the Team in Design and Implementation of SMS to SCCM migration for the entire site. Providing Second and Third Level of Operational and Technical support for SCCM Infrastructure and Antivirus Management. Documentation of Process and Procedures and assisting in Audit Tasks. IT Service Management (ITSM) based on ITIL best practices ITIL Service Support areas of Incident, Problem, Change, Release, Configuration Management and Service Desk ITIL Service Delivery areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management Business Based Macro Level Capacity Planning Business Impact Assessment and Business Resumption/Disaster Recovery Show less