• Koub Cafe - Ajman Museum, Heritage District, Al Bustan 1, Ajman, United Arab Emirates• Koub Cafe - Dubai Police Academy, Al Sufouk 2, Al Sufouk, Dubai, United Arab EmiratesKoub by Wacup Cafe is a concept that showcases the fusion between old and new. By old, we focus on local Emirati heritage, which should be preserved, including how coffee became part of our home. New, that is a story for itself. We will take you on a journey around the globe to experience flavours, aromas and traditions of different countries and regions. You'll feel all of that by simply sipping a cup of coffee, which is made with passion.

• Develop a business plan• Develop and maintain business continuity strategies, policies, and guidelines• Drive customer loyalty for service excellence• Drive service quality and customer satisfaction• Establish and maintain strategic business partner relationships• Establish business continuity processes• Establish business strategies for the business function• Facilitate innovation and lead team to manage changes• Facilitate innovation process within the organization• Manage compliance with food and beverage hygiene policies and procedures• Oversee revenue and expenditure management• Oversee and manage the outlets’ Profit and Loss by meeting monthly sales target• To assist the restaurant manager to designing ,planning coasting and menu pricing• Maintain the quality management of food and beverage operations• Conduct payroll activities accurately and on time• Ensure the restaurant follows health and safety regulations• Prepare shift schedules

Motivate, discipline, direct and supervise the work of all employees in the restaurant • Develop and maintain training programs to ensure a high degree of staff professionalism • Manage day-to-day operations of the restaurant • Handle complaints and make effective service recovery • Ensure standards are being followed in accordance with F&B policies and procedures • Ensure all employees have full product knowledge • Regularly inspect food & beverage quality • Follow established and proper Accounting procedure. • Conduct daily roll plays and ensure employees adhere to grooming standards • Liaise with stewarding on inventory and breakage control • Establish guest database with preference records of regular guests • Schedule employees to maintain Hotel's service standards within budgeted labour costs • Assign responsibilities to subordinates and conduct regular performance checks • Implement weekly cleaning schedules for operating equipment • Control stock of all equipment in the restaurant

o Provide a friendly personal and a willingness to interact.o Provide professional and friendly guest services.o Ability tohandling and recognition procedures in accordance with hotel policies and procedures.o Prepare all required paper works including forms, reports and schedules in an organized and timely manner.o Ensure that all equipment is kept clean and kept in excellent working condition through and following the restaurants/nightclubs preventative maintenance programs.o Ensure that all products are received in correct unit count and condition deliveries are performed in accordance with the restaurants/banquet receiving policies and procedures.o Assists and conducts conflict resolutions, corrective actions and/or terminations.o Oversee and ensure that employee performance appraisals are completed in a timely manner.

o Assisting the manager to ensure that the f&b operation is smooth and revenue targets are met as well as maintaining high cost effectiveness.o Maintain exceptional levels of customer service.o Manage guest queries in a timely and efficient manner.o Drive sales to maximize budgeted revenue.o Develop menus with other members of F&B team.o Accountable for monthly stock takes.o Incentivizes team members to maximize sales and revenue.o Set departmental targets and objectives, work schedules, budgets, and policies and procedures.o Evaluate guest satisfaction levels with a focus on continuous improvement.o Ensure communication meetings are conducted and post-meeting minutes generated.o Be environmentally aware.o Assist other departments wherever necessary and maintain good working relationships.Comply with hotel security, fire regulations and all health and safety legislation

o Assisting the outlet manager to ensure that the bar operation is smooth and revenue targets are met as well as maintaining high cost effectiveness.o Adhering to all division and local standard policies and procedures.Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction.o Maintaining a cooperative team-like attitude in working with supervisors and fellow associates.o Prepare drink orders for guests according to specified recipes using measuring systems.o Maintain cleanliness and condition of outlet and following all set-up guidelines.o Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.o Requisitioning all necessary supplies, f&b items and transporting supplies from storeroom to outlet area as required