Anoop Aravindakshan Email & Phone Number

Abu Dhabi, United Arab Emirates

Responsibilities :• Responsible for managing the life cycle of Infrastructure, Info Security, Call Center Application projects from architectural design through customer and customer service turnover.• Managing multiple projects for high profile BFSI sector,Govt Institutions, retail industries, hospitality sectors in UAE region.• Ensuring projects are delivered on time, within budget and to the satisfaction of the customer .• Proactively following the change control process.• Preparing detailed project plans for client engagements using project management methodologies and creating and managing an appropriate team with common goals and milestones within a project.• Reviewing and validating statement of work (SOW) and defining schedule, resource, cost and tasks.• Managing Stake holder engagements and communications both internally and externally. Communicating internally on existing or potential customer escalations.• Working as the single point of contact during the project for all aspects of the engagement.• Leading Technical Team, managing service delivery in BU and achieving client business demands. • Setting KPI and goals for team and driving them to target achievement.• Taking proactive actions to ensure targets of service delivery are achieved.• Responsible for SLA management and Client satisfaction.

Abu Dhabi,United Arab Emirates

• Leading Project activities for Infrastructure projects and call center applications.• Planning, controlling, monitoring and executing to meet the project deadlines in the best possible manner.• Effectively communicating project expectations to team members and stakeholders in a timely and clear fashion.• Resolving cross-functional issues at project level.• Handling most of BFSI, Govt. major call centres in Abu Dhabi region.• Instructing and guiding team on handling complex projects and support to P1 and P2 level of cases and projects .• Managing escalations and coordinating with principal companies.• Preparing site transition documents for new projects; Documentation for post sales activity. • Enabling customer satisfaction for both new and existing customers.

United Arab Emirates-Abu Dhabi

• Lead Projects for Network, Infrastructure and Unified solutions.• Worked as the single point of contact during the project for all aspects of the engagement.• Developed project scope management plan, time management plan, cost management plan, risk management plan, communication management plan in coordination with internal stake holders .• Prepared, maintained and submitted activity/progress reports .• Was responsible for the implementation and daily management of activities employees or Partner teams.• Coordinated with O.E.M for escalations both on design related and Post-installation support.• Assisted distributors to design BOQ as per customer requirements, solutions based on RFP/RFI requirements.• Guided and advised team on RFP/RFI for tenders.

Cochin Area, India

 Managing customers of call centres' . Handling Campus are Converge solutions for customers like Southern Navy.  Providing solutions to complex escalations from various customers by coordinating with OEM (Avaya). Proactive approach in service delivery, by keeping customers informed about the latest software and the latest bug fixes available, along with the end of support information for devices in the existing setup.

Bengaluru Area, India

Training