Enhanced the visibility of portfolio executives to customer adoption by designing a dynamic dashboard with quarterly insights on top customers , customers that need attention and the ability for the key stakeholders to self-analyze the Traffic and usage of each of the customers in their portfolios Highlighted the potential risks and opportunities by developing Customer Health Score Dashboard to quantify Customer Health by measuring 12 metrics across Customer Satisfaction, Product… Show more Enhanced the visibility of portfolio executives to customer adoption by designing a dynamic dashboard with quarterly insights on top customers , customers that need attention and the ability for the key stakeholders to self-analyze the Traffic and usage of each of the customers in their portfolios Highlighted the potential risks and opportunities by developing Customer Health Score Dashboard to quantify Customer Health by measuring 12 metrics across Customer Satisfaction, Product Adoption, Engagement & Organizational Health to provide visibility to all the stakeholders to mitigate risk and pursue opportunities. Built a Data Warehouse to serve as a repository of aggregated customer adoption and usage with interface to navigate the data by customer and by facility Aided the marketing and sales teams by providing stellar data visualizations depicting the value add of product platform on Customer outcomes to serve as talking points with prospects and customers Empowered the stakeholders on their customer site visits by providing with customized site level dashboards with deep insights Show less

Conceptualized and formed Platform Delivery Team to be the Point of Contact with Customer Success , Product Management Group, Product Development, Product Sustenance Group and QA teams during the Platform Upgrade process resulting in the streamlining of the upgrade process with regular meetings, test cases refinement, retrospective meetings and improvement steps after every upgrade Established Demo Team in India to conduct demos for potential APAC and Indian Customers resulted in… Show more Conceptualized and formed Platform Delivery Team to be the Point of Contact with Customer Success , Product Management Group, Product Development, Product Sustenance Group and QA teams during the Platform Upgrade process resulting in the streamlining of the upgrade process with regular meetings, test cases refinement, retrospective meetings and improvement steps after every upgrade Established Demo Team in India to conduct demos for potential APAC and Indian Customers resulted in greater cohesion with sales teams in conducting demos to the potential customers Formed Multilingual Team to keep a track of the Multilingual activities for Product and the language translations resulting in streamlining the tracking of multilingual activities including bugs across customers as well as language translations Commissioned Internal SLA Process by defining the Defect Categories , Alert Types , Internal Severity Levels with examples and came up with feasible timelines to resolve the Tickets keeping in view of the technical constraints . The implementation of Internal SLA resulted in speeding up of the ticket resolutions, refinement of many Internal processes in an attempt to meet the SLAs Refined Root Cause (RC) Analysis by training the Product Sustenance Group (PSG) team to refine RC analysis by including 3W 2H Answers (What, When , Where, How and How Much )and Evidence with examples. This initiative helped the PSG QA Team to include the refined RC Analysis as part of their regular activities to prevent issues Show less

Hired and formed the Technical Services Team to work on the database related activities of the product and add value to Customer Success and Implementation teamsReduced 30% of bugs in the product by identifying the key root causes of the common bugsAssisted the Executive Teams to take informed decisions by providing business case insights on Geographical regions

Developed around 20 Monthly efficiency Metrics for 6 departments To Be PublishedDesigned 4 Surveys to Get the Pulse of Customers as well as employeesValue stream mapping and identification of areas for reducing waste for Delivery India FunctionImplemented Lean techniques in the Delivery India Function

Led 4 face to face meetings, 2 online meetings at 3 levels to close the deal with an American multinational beverage corporation and manufacturer, retailer and marketer of nonalcoholic beverage concentrates and syrups. Increased the brand awareness about ProcessMAP in EHS circles through Email campaigns, Cold calls and associated with bodies like CII, NSC, NASSCOM and OSH India, planned and executed 3 networking events at Hyderabad, Mumbai and Gurgaon with more than 25 participants… Show more Led 4 face to face meetings, 2 online meetings at 3 levels to close the deal with an American multinational beverage corporation and manufacturer, retailer and marketer of nonalcoholic beverage concentrates and syrups. Increased the brand awareness about ProcessMAP in EHS circles through Email campaigns, Cold calls and associated with bodies like CII, NSC, NASSCOM and OSH India, planned and executed 3 networking events at Hyderabad, Mumbai and Gurgaon with more than 25 participants per event , conducted 4 webinars with 2 speakers from outside with more than 20 participants per webinar.Developed strategic relationships with contacts of 2 existing Fortune 500 customers and worked on to build a partnership eco system with more than 6 companies for partnership and was the single point of contact (SPOC) for Wipro Eco Energy Center of Excellence (CoE) on Sustainability.Led the functional & technical discussions with 2 major Indian Companies - an Indian conglomerate and another Indian multinational automotive manufacturing company to advanced stages.Was part of a global leadership team of 12 members and led the India Leadership team of 6 members and a team of 120 members. Show less

Prepared and implemented the Roadmap for process improvements for 7 core functions based on discussions with cross functional teams.Revamped the performance management system into a 4 quadrant employee potential vs. performance model to be considered for promotions.Build the datamart and cubes on Incident management product with 11 dimensions and 9 fact tables and produced drill down reports and developed a POC for SSIS usage for an existing British multinational aviation… Show more Prepared and implemented the Roadmap for process improvements for 7 core functions based on discussions with cross functional teams.Revamped the performance management system into a 4 quadrant employee potential vs. performance model to be considered for promotions.Build the datamart and cubes on Incident management product with 11 dimensions and 9 fact tables and produced drill down reports and developed a POC for SSIS usage for an existing British multinational aviation services company.Took a strategic initiative to form a Business Intelligence Team of 9 members and expanded the skill set to 4 core ProcessMAP products. Show less

Defined Product team structure, Customer Account Management Team structure and Customer Care Processes for a 60 member team resulting in improved productivity and efficiency.Avoided cost to the company and improved customer satisfaction by conducting internal functional and technical trainings to make the team ready to handle product development and customer support.2 Onsite blue printing sessions – Louisville, Kentucky for a major aluminum producer company & Orlando, Florida… Show more Defined Product team structure, Customer Account Management Team structure and Customer Care Processes for a 60 member team resulting in improved productivity and efficiency.Avoided cost to the company and improved customer satisfaction by conducting internal functional and technical trainings to make the team ready to handle product development and customer support.2 Onsite blue printing sessions – Louisville, Kentucky for a major aluminum producer company & Orlando, Florida, US to build reports for a British multinational aviation services company.Participated in the EHS Conference attended by about 500 members at Houston, Texas for showcasing 5 core ProcessMAP products resulting in about 30 leads.Developed a working model of Business Intelligence Data mart for Incident Management module and developed 5 reports to view the slicing and dicing of data. Show less

Played a key role in developing & deploying Accident/Incident, Behavior Based Improvement, Audits/Inspections, EHS Metrics and Industrial Hygiene Enterprise wide products on Software as a service platform for multiple Fortune 500 companies and Fortune 1000 companies. Developed a Hiring Plan with 3 level interview process and recruited 10 candidates by conducting 2 campus recruitments from NIT Surat and BITS Pilani.Assimilated 10 campus recruits into 4 Product roles at 3… Show more Played a key role in developing & deploying Accident/Incident, Behavior Based Improvement, Audits/Inspections, EHS Metrics and Industrial Hygiene Enterprise wide products on Software as a service platform for multiple Fortune 500 companies and Fortune 1000 companies. Developed a Hiring Plan with 3 level interview process and recruited 10 candidates by conducting 2 campus recruitments from NIT Surat and BITS Pilani.Assimilated 10 campus recruits into 4 Product roles at 3 levels after planning and executing boot camps.Established 11 Application and 21 Database Standards for improving the product qualty.Evaluated 7 automation tools based on 8 criteria and recommended an automation testing tool for the organization. Show less

Handled functional, technical and managerial roles while building core ProcessMAP products for Environment, Health and Safety suite for Fortune 500 companies using RAD (Rapid application Development) methodology.Permits-Management, Storage Tanks, Waste Management, Task/Calendar, Document Management, Notice of violations capabilities were deployed at Enterprise level to one of the largest Generation and Transmission company in the US and and another American-based provider of… Show more Handled functional, technical and managerial roles while building core ProcessMAP products for Environment, Health and Safety suite for Fortune 500 companies using RAD (Rapid application Development) methodology.Permits-Management, Storage Tanks, Waste Management, Task/Calendar, Document Management, Notice of violations capabilities were deployed at Enterprise level to one of the largest Generation and Transmission company in the US and and another American-based provider of transportation and supply chain management products. Saved time and money by outsourcing the Enterprise Chemicals Management Product to Pinnacle Consulting, Bhubaneswar ,served as the Single point of contact (SPOC) and conducted training to a 5 member team.Took up the role of a hiring manager and hired 20 candidates by conducting various hiring initiatives.Avoided costs to the company by taking up multiple concurrent roles including HR, Accounts , Admin ,facility and project manager during the startup phase. Show less

Researched 3 Accounting and Hospital Management products to develop a product prototypeWent on site to handle the 5 phases of SDLC to automate the invoice tracking at Siva Sakthi Bioplantech Ltd.Handled a team of 10 developers to manage the web based projects outsourced from US.Trained 5 new joiners and saved training costs to the company.

Developed 3 components for a US based financial company using client server technologiesHandled the roles of Application, Database and Report Developer Was among the first 5 core members of the startup organization