Anoop Mohan Email & Phone Number

Dubai, Ae

United Arab Emirates

United Arab Emirates

United Arab Emirates

Roles and Responsibilities:-Supervise and manage IT desktop support technical issues and provide effective and timely day-to-day IT desktop support, advice, guidance and diagnosis, and timely problem resolution for clients. The role assists the client portfolio to meet their goals in administrative activities. The role is part of the Shared Services team flexibly providing IT desktop support and related services across the Etisalat NE region.Projects Undertaken:-• Digital Stores & Revamp Project – Infrastructure. (Role – IT Co-coordinator & Technical) • Move On-Premises Exchange User to Office 365 (Role - Technical )• Point of Sales OS Migration & Software upgrade. (Role – Technical )• Hardware Refresh Project - Desk-side assets. (Role – Technical )• Windows 7 to Windows 10 SOE migration. (Role – Technical )• Responds to requests for technical assistance in person, via phone, and or electronically• Managing installation, configuration, and administration of Hardware equipment in the IT architecture of the organization.• Managing, and Administering Microsoft Azure cloud services and Office 365 implementation.• Managing Enterprise Applications and achieving the desired results• Experience in different automation and monitoring tools, backup solutions, patch management, storage administration, virtualization technologies, OS administration & Microsoft Infrastructure Technologies.• Managing and Troubleshooting issues and engaging with teams and vendors for issue resolutions.• Using Imprivata Single Sign On for access and authentication. • Maintains a configuration management database and inventory of assets using Microsoft SCCM.• Provide connectivity support for BYOD Devices (MDM).• Hands-on experience with IT implementation projects.• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.• Experience in IT Help Desk Ticket Service Call Management System (L1 & L2 Support).

Dubai, United Arab Emirates

• Provided Tier1 technical support, assisted users facing PC/Network problems.• Managed installation, configuration and administration of Cisco equipment in IT architecture of organization. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network. • Performed advanced troubleshooting, diagnostics and provided tier/level-1 solutions.• Regular tracking of company’s data Backup using VERITAS Backup solution and NAS.• Responsible for creating user accounts and mailbox in Active Directory for domain & Assigning specific rights and implementing access rights to specific users.• Working on CITRIX metaframe solution for publishing applications.• Managing and Supporting Enterprise wide IP network.• Responsible for creation of Outlook email Exchange SMTP Client Profile/POP3 profiles.• Administration on NAVISION database application software.• Working on issues with Routers and VPN connection problems in the branches.• Configuration, troubleshooting of various configurations PC’s and Laptops for corporate users.• Knowledge of Patch Management and Anti-Virus (McAfee ePO) Administration.• Hardware Builds, installations and configuration for new projects.• Responsible for Company’s INTRANET site Administration. • Blackberry BES support for Management.• Worked in coordination with team members to decrease key IT problems and complete assigned projects.• Maintain and track IT inventory, 3 party contracts, licenses & contacts.• Documenting, reporting and managing policies.• Coordinating with the HR department for the IT training programs for the employees• HELP Desk Operation (24x7).

Kottayam, Kerala, India

• Provides technical support for desktop PC users.• Maintenance LAN, Patch Management & Anti-Virus Administration.• Providing online technical support to various Laptops/ PC machines for• Manage with Network/Security components (Switches, router, VPN’s.)• Network connectivity Troubleshooting (TCP/IP, LAN/WAN,).• Coordinate & monitor operations schedule to ensure support for all users.• Creating user accounts in Active Directory for domain giving user rights• Specialized in Citrix publishing, Navision applications software’s• Handling daily routine tasks, monitoring backup, log analysis, provisioning.• Specialized in installation, configuration of new PC / 2000/2003 Servers• Machines.• Maintain and track IT inventory, 3 party contracts, licenses & contacts.• Tracking & Monitoring Backup and disaster recovery.

Alappuzha, Kerala, India

Providing technical support, assisted users facing PC/Network problems • Performed advanced troubleshooting, diagnostics, teaching support.• Troubleshooting and resolving all sorts of Network and System problems, enabling a smooth and efficient Network of clients.• Configuration, troubleshooting of various configurations PC’s and Laptops for clients.• Training of students in Hardware/Networking Programming.• Making proposals for future Tech. and Updates to clients.• Providing clients satisfaction by quality services.