● Windows Delivery manager supporting a major SaaS product-based company● 500+ customers with 16,000+ windows servers both in On-Prem and Azure Cloud● Established a culture of high performing team with quality deliverables as People Manager● Manage the operational excellence of the customer support organization● Identify and tap new opportunities in improving the revenue streams of the organization● Implemented Value Idea’s to improve infrastructure as well as automate processes in reducing downtime, outages and operational costs as well as enhancing end user experience● Hold weekly and monthly governance meetings with client● Communicate and manage RISKs both internally and with the clients● Disaster Recovery and Business Continuity Management ● Expertise in ITIL disciplines – Incident, Change, Problem, Capacity, Configuration and Asset management● Established improved SLA and MTTR compliance● Windows technology Subject Matter Expert● Strong technical skillsets to perform deep level analysis of server crash/hung/performance troubleshooting ● Escalation contact for complex and a broad range of technical problems within windows domain

● Lead an account for a major US based HealthCare and Life Science customer, with over 200 DXC resources across geographies and capabilities● Single point of contact between the client and DXC delivery teams● Established a culture of high performing team with quality deliverables● Assisted with the overall strategic plan for the customer● Spearheaded the migration of servers without any service disruptions● Expertise in ITIL disciplines – Incident, Change, Problem, Configuration and Asset management● Achieved 100% SLA adherence and customer satisfaction rate● Formulated procedures and processes in ensuring rapid resolution of all major service outages and escalations● Conceived and implemented strategies to improve infrastructure as well as automate processes in reducing downtime, outages and operational costs as well as enhancing end user experience through Bionix.● Identify and tap new opportunities in improving the revenue streams of the organization● Proactively communicate and manage RISKs both internally and with the clients● Hold weekly and monthly governance meetings with client, provides executive dashboard and performance metrics● Actively participating in Project management process and helping the Project Manager with my inputs and ensuring the project timelines are being met.● Worked as Windows technology SME and a Delivery lead in Wintel and VMware capabilities● Windows server 2003/2008/2012/2016/2019 build and maintenance, performance troubleshooting, deep level analysis for root cause of server crash and other issues, stability optimization.● Experience in Hyper V and VMware virtualization

Installation, configuration and troubleshooting of Windows 2000/2003 ServersManaging print server and troubleshooting print server related issues.Providing user access to shared directories.Troubleshooting DHCP and DNS related issues.Providing Static IP address for servers.Troubleshooting user account lockout issues.Work experience in Enterprise vault related issues.Installation of service pack, patches and applications on windows servers.Remote administration for client systems using Netmeeting.Remote administration for servers through console.

Installation, configuration and troubleshooting of Windows 2003 Servers.Installation, configuration and troubleshooting of Windows XP,2000 Professional operating systems.Installing and managing Network Printers.Mass installations of operating systems using Ghost Utility and RIS.Configuring and troubleshooting of Client Mailing Systems such as MS Outlook and Outlook Express.Disk Management.User Management.Remote administration for client systems using DameWare tool and Netmeeting.