Anusha J Email & Phone Number

Columbus, Ohio, United States

As an experienced MS Dynamics CRM Developer, I specialize in designing, developing, and implementing comprehensive solutions within the Dynamics 365 CRM environment, focusing on delivering business value and operational excellence. My role encompasses a diverse set of responsibilities that leverage my technical expertise, problem-solving skills, and ability to collaborate with cross-functional teams to meet organizational objectives.Spearheaded the design, development, and implementation of customized Dynamics 365 CRM solutions tailored to meet the unique needs of the organization. Created and configured custom entities, fields, forms, views, workflows, and business rules, enabling enhanced process automation and improved data management capabilities.Designed and developed plugins and custom workflows using C#.NET, JavaScript, and the XRM toolkit, ensuring seamless process automation and robust customization options. Developed reusable components to streamline the CRM development process and minimize coding redundancy.Successfully integrated Dynamics 365 CRM with external systems, including third-party applications, data sources, and automation platforms. Ensured smooth and secure data flow between CRM and internal systems, such as databases and reporting tools, improving operational efficiency and data accessibility.Collaborated closely with stakeholders, business analysts, and end-users to gather and document requirements. Translated complex business needs into technical specifications and solutions that enhanced system functionality and provided users with an improved experience.Acted as the primary point of contact for resolving CRM-related issues, offering prompt and effective technical support to both end-users and internal team members.Diagnosed complex system issues, minimizing downtime and ensuring the system’s uninterrupted availability to stakeholders.

New York, New York, United States

As a Senior Dynamics CRM Developer at Tapestry, NYC, I spearheaded the design and development of customized solutions within the Dynamics 365 CRM platform, enabling the company to maximize its CRM capabilities and deliver exceptional customer experiences. My role involved end-to-end CRM customization, data management, integration, and performance optimization to meet Tapestry’s dynamic business needs.I led the customization of the Dynamics 365 CRM platform, creating and configuring custom entities, fields, forms, views, workflows, and business rules that aligned closely with Tapestry’s operational goals and enhanced user engagement. Developed and optimized custom C#.NET plugins and workflows, extending CRM functionality to automate key business processes and increase system efficiency. This development reduced manual work and improved data accuracy across departments. Ensured seamless data flow by integrating Dynamics 365 with external systems and third-party applications. By leveraging APIs, I enabled real-time data synchronization and supported Tapestry’s interconnected ecosystem for sales, marketing, and customer support. Worked extensively with SQL databases, managing data imports/exports and executing ETL processes to maintain CRM data integrity. I designed efficient data workflows that supported reliable reporting and analytical functions, empowering decision-making across the organization. Leveraged Power Automate and other workflow tools to automate critical business processes. These automations streamlined complex workflows, resulting in time savings, reduced errors, and enhanced productivity for end-users. Conducted regular performance assessments of CRM applications, implementing strategies to optimize load times, improve system response, and ensure a high level of user satisfaction.

Houston, Texas, United States

As an MS Dynamics CRM Consultant at PROS Inc., I specialized in designing and implementing advanced CRM solutions with MS Dynamics 365 and custom-built applications using .NET, optimizing business processes and enhancing client operations across finance, customer service, and data management.In this role, I leveraged my expertise in ETL processes using SQL Server Integration Services (SSIS) to create seamless data pipelines, ensuring the efficient transfer of data between Dynamics 365 and other enterprise systems. My work enabled real-time access to critical business insights and improved operational efficiencies. I designed and developed custom reports and dashboards using SQL Server Reporting Services (SSRS) and Power BI to provide stakeholders with detailed, actionable insights across various departments.My responsibilities included managing the entire lifecycle of plugins, workflows, and integrations within Dynamics 365. By writing C# and .NET-based plugins, I automated numerous tasks, including order management, data validation, and invoice processing, thus streamlining client operations and reducing manual intervention. I led the integration of Dynamics 365 with external systems, utilizing Web APIs and Azure Logic Apps to ensure seamless cross-platform data synchronization.My work at PROS Inc. enhanced system performance and reliability, supported data-driven decision-making, and allowed the organization to maximize the value derived from its Dynamics 365 investment. This experience deepened my skills in data integration, application performance tuning, and cross-functional collaboration within an Agile framework.

Charles Town, Wv

In my role as a CRM Consultant at APUS, I was responsible for guiding clients on Microsoft Dynamics CRM architecture and processes, ensuring they could maximize the value of their CRM investments. This position involved extensive consulting, development, and project planning to implement Dynamics CRM solutions that aligned with client business goals.Delivered strategic guidance on MS Dynamics CRM processes, interface design, and system architecture. Advised clients on best practices to streamline operations and enhance system performance, resulting in a CRM system tailored to their needs.Developed detailed project plans that included task breakdowns, timeframes, and resource estimates, ensuring clear timelines and achievable milestones for successful project delivery.Managed and developed applications within Dynamics CRM 2013, 2015, and SharePoint with SQL Server 2010. This included assessing upgrades, designing data models, and executing migration from CRM 2013 to CRM 2015.My tenure at APUS highlighted my skills in technical development, strategic planning, and cross-system integration within the Dynamics CRM landscape. My contributions enabled clients to enhance their operational efficiencies and unlock new capabilities within their CRM systems.

India

As a Microsoft Dynamics CRM Administrator at Apollo Healthcare, I was integral to designing and implementing a robust MS Dynamics CRM 2011 system tailored to enhance efficiency and streamline customer relationship management across the organization. My role encompassed a full range of tasks from system setup and configuration to advanced customization, solution development, and comprehensive support for end-users.Developed tailored solutions to meet Apollo Healthcare’s specific needs, leveraging Dynamics CRM capabilities to maximize functionality. Designed and customized plugins, built custom workflows, and created modules in .NET, thereby enabling a seamless flow of information and enhanced automation.Designed and executed data migration strategies, using the Scribe adapter to map data from legacy CRM 4.0 to CRM 2011 entities. Implemented SSIS packages for reliable data extraction and transformation processes, allowing seamless integration and reducing the risk of data loss.Delivered tailored training sessions focused on case and service management, equipping department users with the skills and knowledge to leverage the CRM system efficiently in their daily operations.Through my role, I drove the deployment of a high-performing CRM system that enhanced customer service and operational efficiency, demonstrating Apollo Healthcare’s commitment to leveraging technology for healthcare excellence.