Platform Success Manager
Current- Leading the development of a comprehensive product vision, strategy, and roadmap, translating features into detailed requirements, including business documentation, process flow diagrams, epics, user stories, and.
- Acting as a key liaison between stakeholders and engineering teams, defining both functional and non-functional requirements while overseeing the product backlog, business validation, and end-to-end customer demos
- Developing customized success plans for clients, focusing on product features that will help them achieve their key performance indicators (KPIs)
- Identifying prospects for customer references, testimonials, and case studies, contributing to the overall promotion of Sprinklr's success stories
- Enhancing business value through consultative support, training, business reviews, and configuration optimization of Sprinklr implementations
- Identifying potential threats such as declining interactions, low adoption rates, and unresponsive communications to predict customer churn