•Setting goals for performance and deadlines in ways that comply with company’s plans and vision•Organizing workflow and ensuring that employees understand their duties or delegated tasks•Monitoring employee productivity and providing constructive feedback and coaching

• Responsible for meeting Sales targets and retaining key customers.•Develop and manage relationships with key SME accounts; Setting customer expectations and managing them within our kPIs•Ensure queries and customer needs are tended to or acknowledged within specified timeframes.•Consult with Manager – SME to identify business sales improvement initiatives and actively participate in implementation and provide tracking reports for monitoring purposes.•Develop, identify, document and monitor SME sales pipeline, while updating the pipeline on daily basis•Gauge business customers’ feedback on stc Bahrain SME products and services and report back to relevant Enterprise Products team•Coordinate with other stc units to provide the best customer experience (IT, Retention, After Sales, Products, Billing and Collection, Call Centre).•Provide market intelligence and feedback on competitor offers.•Meet the agreed upon target for daily meetings.To do any duty given to them by their department management

• Trained on Tally accounting package to prepare quotations to customers for all equipment and sendfurther on Manager approval.• Assisting in receiving goods from shipping companies.• Checking the items and quantities against purchase order• Collect knowledge on showrooms equipment, especially usage technique, features and benefits in orderto explain to the Customer.• Meet -greet and assist the walk-in customer at the showroom.• Answer telephone calls and attend to customers' inquiries.• Visit our company supplier’s website and to check equipment specification ofeach equipment to be able to explain the customer better.• Dealing with break down calls from customers and maintaining job cards.• Accompany technicians to have visibility on the type of jobs they encounter based on break down calls.• Accompany technicians at the time of any new installation of equipment to get practical knowledge onthe equipment.• Study our competitors and the products with the equipment price that they are dealing with.• AccompanyDelivery team to ensure the Deliver and maintain record

• Preparing daily schedules for cleaners.• Develop delivery routes and maintain contact with cleaners and drivers throughout the day.• Collaborate with management to modify daily routes to accommodate the needs of customers.• Cultivate strong relationships with drivers and customers to reduce the stress that comes with lastminute schedule changes.• Monitor any sudden route changes or road construction issues and work with drivers to establish newroutes for timely deliveries.• Daily cash income dealing and coordinating with the finance department at head office.

• Identifies product improvements or new products by remaining current on industry trends, marketactivities, and competitors.• Prepares reports by collecting, analyzing, and summarizing information.• Maintains quality service by establishing and enforcing organization standards.• Maintains financial records for subsidiary companies by analyzing balance sheets and general ledgeraccounts.• Reconciles general and subsidiary bank accounts by gathering and balancing information.• Provides financial status information by preparing special reports; completing special projects.• Corrects errors by posting adjusting journal entries.

• Identifies business opportunities by identifying prospects and evaluating their position in the industry;researching and analyzing sales options.• Contributes to team effort by accomplishing related results as needed