Kelly Smith Email & Phone Number

Fairfax, VA, US

Fairfax, VA, US

Fairfax, VA, US

• Responsibilities include but are not limited to:
• Work with application owners, developers, and clients to understand business requirements and influence decision making.
• Provide recommendations to improve software by studying current practices, conducting market research, recommending controls by identifying problems, writing improved solutions, design modifications to resolve issues.
• Write testscripts, conduct and manage UAT testing through a Change Management process.
• As a Super Administrator, Develop/write business rules, milestone workflows, create personas, map custom documents and execute other daily administrative functions within Encompass360.
• Act as Project Manager, Business Analyst and Contact Admin for implementation of custom Consumer Connect integration as well as other various software integrations within Encompass360.

Fairfax, VA, US

Mt Laurel, New Jersey, US

• Responsibilities included but were not limited to:
• Managed a team of diverse employees, spread globally, which included supervisors, legal correspondence writers, quality analyst, and business analyst.
• Provided subject matter expertise in researching and resolving executive customer complaints.
• Facilitated daily huddles to provide open communication and employee motivation.
• Represented the business unit at all levels of leadership within the organization.
• Administrative duties such as attendance tracking, coaching and feedback, monthly process reviews with executive leadership, leave control planning, billing, and payroll inputs.Key Achievements: Built out the.

US

• Responsibilities included but were not limited to:
• Managing the off-shore operations team setup in multiple locations in India.
• Managing key internal and external relationships with stakeholders and providing reporting on staffing statistics, process compliance and milestones
• Serving as a Subject Matter Expert conduit between the US branches and the off-shore teams.
• Identifying and resolving training opportunities for both the US and Indian branches.
• Develop and manage implementation plan and perform administrative functions such as budget tracking, coaching and feedback and payroll approvals.Key Achievements: Managed a team of project managers to setup off-shore.

Greenwood Village, CO, US

Responsibilities included but were not limited to: Prepared associate and training schedules; Supervised all aspects of shift operations to include cash handling, cleanliness, and organization; Set up and organized all employee incentive events/contests. Trained new associates and provided superior customer service in various front-of-house job roles.Key.

Rockville, Maryland, US

Responsibilities included but were not limited to: Set up and organized all employee incentive events/contests; Supervised all aspects of shift operations to include cash handling, cleanliness/organization, and the ordering and receiving of supplies. Supervised 40 employees in my department.