Customer Experience - Customer Centricity Expert. Advisor to large global accounts. Vision, strategy, change management and transformation execution; changing company cultures to 'outside-in' customer focus. Bringing insights, CX transformation tools and digital assessments. Implementing customer feedback programs. Executing research and customer journey mappings, then adapting global processes and capabilities accordingly. Realizing cross functional cooperation in order to deliver a consistent brand experience. Driving business results through product-, employee- and customer experience improvements. Energetic team leader & motivator. Strong change manager who likes the challenge of large global cross functional roles and projects. 40% strategy and 60% pragmatic. Visionary, out of the box initiator, drives realization and execution. Connector; bridging global people and functions.