Anoushka Sachdeva Email & Phone Number

Canary Wharf - London

London, England, United Kingdom

Dual Registered Care Manager Barnet Branch - North LondonHarrow Branch - North West / West London As the registered manager for two branches, my responsibilities and achievements included:Leadership and Management:Led and directed both branches.Supported staff performance and satisfaction.Conducted team meetings and training.Operational Oversight:Ensured smooth daily operations.Monitored compliance.Quality Assurance and Compliance:Maintained high care standards.Conducted audits and quality checks.Implemented improvement plans.Client and healthcare relations:Built strong relationships with clients and healthcare professionals.Resolved client complaints.Promoted branch services locally.Performance Monitoring and Reporting:Monitored KPIs and prepared reports.Analysed data for improvement.Enhanced performance with strategic plans.Achieving Flagship Status at Harrow Branch:Led Harrow branch to flagship status with increased service hours.Achieved Harrow Branch Inspection as CQC Rating -Good (March 2024)Developed plans to boost service hours and engagement.Fostered a culture of excellence and improvement.

Watford, England, United Kingdom

As a care manager for Watford and Birmingham Branch my responsibilities included:Office Management:Develop and oversee personalised care plans for clients with clinical and NCC teams.Lead coordinators in allocations using Webroster.Supervision and Support:Support recruitment with meet and greets, and supervise care staff, including nurses and support workers.Conduct regular team meetings and provide ongoing professional development.Client and Family Liaison:Act as the main point of contact for clients and their families along with the care coordinators.Address and resolve any client concerns or complaints.Provide support to clients and families about care plans and services.Quality Assurance and Compliance:Ensure compliance with all relevant regulations and standards (e.g., CQC).Conduct regular audits and quality checks on care services.Implement and monitor quality improvement initiatives.Assessment and Planning:Conduct initial and ongoing assessments of clients’ needs.Develop, review, and update individualised care plans regularly.Coordinate multidisciplinary team meetings to discuss client care.Financial Management:Manage budgets related to care delivery.Ensure cost-effective use of resources without compromising care quality.Crisis Management:Handle emergencies and urgent situations efficiently.Develop and implement management plans.Provide support during critical incidents.Communication and Collaboration:Foster effective communication among care team members, clients, and external partners.Collaborate with healthcare professionals, social services, and other stakeholders such as ICB, GP practices, and social workers.Service Development:Identify opportunities for service improvement and expansion with in Watford and Birmingham BranchesDocumentation and Reporting:Maintain accurate and up-to-date records of client care and staff performance.Achieved-Watford Branch of the year 2023

London, England, United Kingdom

Hammersmith, England, United Kingdom

London, England, United Kingdom