- Under general supervision, provide all types technical issues to users within the firm. - Maintenance and oversight for individual departments or programs.- Monitor and update current workstations (both PC and laptops), Installs and configures computers and peripherals on data networks and set up worksations for new hire.- First point of contact in all computer hardware and software problems and requests.- Analyzes problems (both technical and operational) and arrives at… Show more - Under general supervision, provide all types technical issues to users within the firm. - Maintenance and oversight for individual departments or programs.- Monitor and update current workstations (both PC and laptops), Installs and configures computers and peripherals on data networks and set up worksations for new hire.- First point of contact in all computer hardware and software problems and requests.- Analyzes problems (both technical and operational) and arrives at workable solutions.- Updates and maintains the related database(s).- Assists in the support of administrative computer-based applications.- Installs, maintains, and completes backups of RDC Server and connection to Active Directory System- Coordinates activities of external contractors completing installations of computers and printers.- Provides guidance and training to Information Technology Services staff in resolving problems and queries.- Order softwares, Hardwares, monitors, full workstations for new users and back up.- Keep in track with inventory, disposal parts that defected, routine check up and back up on systems- Update softwares, install softwares, troublshoot softwares- Update firmware to all the Avaya desk phones when required. Show less

Responsible for performing 1st level and 2nd level IT support on issues regarding software, hardware, laptops, and computers for Morgan Stanley firm.Assigned Secure Storage, personal drive and team share drives for production and development team.Committed to resolution on first call, duration: 8 - 14 minutes maximumDiagnose and troubleshoot HP, Xerox, and canon printers, scanners and eFaxUsing Microsoft Exchange Server assisted users with connectivity issues, personalizing… Show more Responsible for performing 1st level and 2nd level IT support on issues regarding software, hardware, laptops, and computers for Morgan Stanley firm.Assigned Secure Storage, personal drive and team share drives for production and development team.Committed to resolution on first call, duration: 8 - 14 minutes maximumDiagnose and troubleshoot HP, Xerox, and canon printers, scanners and eFaxUsing Microsoft Exchange Server assisted users with connectivity issues, personalizing Microsoft Outlook email, setting task, calendaring, contactsHelped users Synchronize Outlook email, calendar, contacts to blackberry devicesHelped user with all aspect of technical issues and how to question on Outlook due to outlook 2003 and 2007 rollout to Microsoft Outlook 2010Maintained High Volume of calls every day regarding troubleshooting Window 7, XP and professional operating systemHandle assigning virtual machine to users using VMware Using Active Directory issued user's the correct admin and security rights, also installed and update software on network computersHandle the tasks of providing second level technical support to users via email, instant messaging and WebEx using Lotus Notes 8.5, Outlook 2010, Microsoft Exchange Server, Microsoft Office CommunicatorResponsible for assisting technical support on assigning virtual machine to users through VMware, Active Directory and Computer ManagementHandle responsibilities of identifying environmental and network issues that affect its operation and handle the tasks of testing and diagnosing network serversSupported over 300 applications for one of the world's largest financial firm Morgan Stanley Smith Barney, internal and external software Show less

Diagnose and repair electrical circuits; troubleshoots and replace electrical and electronic components. (Blackberry, Iphone, nokia, and etc.)Diagnose and repair printers such as HP, Xerox, and canon and faxesVia. Remote service for customers ( connect > diagnose > fix & support)Hardware diagnostics and repair, Software error troubleshooting and fixing.Computer security protection against online threats and computer optimizationAssisted existing clients over the… Show more Diagnose and repair electrical circuits; troubleshoots and replace electrical and electronic components. (Blackberry, Iphone, nokia, and etc.)Diagnose and repair printers such as HP, Xerox, and canon and faxesVia. Remote service for customers ( connect > diagnose > fix & support)Hardware diagnostics and repair, Software error troubleshooting and fixing.Computer security protection against online threats and computer optimizationAssisted existing clients over the phone with software/hardware and network issuesInstalled drivers for various of printers and scanners, Installed software for usersRemoved and replaced defective parts according to verbal instructions or written procedures in equipment repair manuals.Unlock, upgrade versions and install apps for mobile phones (blackberry, IPhone)Master Financial Inc. Brampton, ON Feb. 2006- Oct. 2009Financial Service and Customer Service Provided high standard for customer service and strived for 100% customer satisfaction and provided excellent consistent customer serviceProcessed a high volume of service transaction and managed existing clients file IBM, Markham, ON Jun. 2002 - Jun. 2004A+ and Order PickingAssemble - Notebooks Order Desk - Ordered parts and ship parts to users around North America Show less