I have solid work experience in tech companies from Zalo Group to ShopeePay (Sea Group). My current responsibility is leading a product operation team of 3 to ensure smooth operation and enhance user experience of Zalo Notification Service (ZNS), Zalo Content Management System, Trust and Safety.
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Product Operations SpecialistZaloHo Chi Minh City, Vietnam -
Product Operations SpecialistZalo Sep 2020 - PresentExperienced professional with a strong background in product management and operations in the tech industry. Proven ability to optimize processes, manage cross-functional teams, and drive impactful usage growth strategies. Skilled at uncovering client needs and leveraging data insights to enhance customer satisfaction and business success. -
Operations AssociateShopeepay Aug 2018 - Sep 2020I am a key member of the Operations team to develop standard operating procedures, guide Operations & Customer Service team on how to use and answer customer queries of new released products and features.
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