An Phan, Mba Email & Phone Number

Lake Charles, Louisiana

Responsible for effectively managing a database of assigned high rollers through close interaction from phone calls, emails and greeting them and taking care of their needs throughout the property• Establish, coordinate and manage day trips for VIP Guests from Houston include transportation, admission, promotion and amenity while focusing on profitability and growth.• Provide complimentaries, arrange special accommodations and amenities for qualified players and groups according to established property and state gaming guidelines• Demonstrate knowledge of all casino gaming, as well as regular high limit customers and their betting habits in order to make smart decisions regarding credit extensions• Establish network and relationships with individual prospective customers and groups that generates potential gaming value• Demonstrate business sense and judgment skill to make decision on credit extensions and service recovery with high limit players• Proactively identify and resolve service failure by taking immediate action with comp authority and making exceptions.

Lake Charles, Louisiana Area

- Maintains close ties with targeted guests through personal account (i.e. phone, email, in person, etc.)- Arranges accommodations and amenities (i.e. shows, hotels, restaurant and transportation).- Handles and resolves player problems. - Maintain goodwill with all guests. - Ensures guests are aware of events and supports execution through attendance and follow-up. - Provides commentaries according to established guidelines. - Complies with state and local regulator requirements.- Build relationship with target player using contact strategy through a variety of inbound and outbound channels (e.g. phone, email, mail, etc.)- Leverages property amenities/programs to targeted players.- Uses the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines. - Collaborates with work-group and all support departments to ensure players satisfaction.- Works with team members to achieve common goals. - Leverage sales techniques to maximize performance. Internally motivated to graciously serve, delight and build player loyalty. Anticipating and listening to customer needs. Applied functional/business knowledge, professionalism, composure, and effectiveness. - Familiar with AS/400, LMS system, Host Connection, and New Voice Media.

Lake Charles, Louisiana Area

Providing superior service to both the internal and external customers, and has the resiliency to deal with difficult customers in all types of business conditions and work harmoniously with members of Casino Marketing as well as other departments.Handle special requests for guests. Provide reservation service for L'auberge's guests, including airlines, shows and restaurants, golf, spa and related personal services. Has thorough knowledge of upcoming L'auberge events and promotions, and provide accurate, up-to-date information to guests. Interfaces with VIP Development Directors, VIP Services Hosts, Executive Hosts, Hotel and Food & Beverage in handling preferred guests and special requests.Handles operations of VIP Lounge and VIP Hospitality Podium, as well as performed other duties as assigned. Familiar with AS/400 and LMS systems.

Lake Charles, Louisiana Area

• Work closely with Executive Hosts, VIP Casino services, and Players Club to ensure superior guest satisfaction. • Responsible for providing and explaining the benefits and issuance of the Players Club card. • Based on ASCS system to determine the qualification and admission for guests. • Communicate effectively with the internal and external customers about promotions and other concerns. Responsible for resolving customer services issues to ensure the guest satisfaction.

4205 Ryan Street, Lake Charles, La 70609

• Assist office staff in maintaining records, office operation, and perform other duties as assigned. • Assist with the coordination of support services for students with disabilities. • Represent the office at Admissions events and other classroom and campus presentations.• Help the director of department with hiring student workers process.

Hue, City, Vietnam

• Assist in preparing sale contracts, sale reports, inventory reports, and market researches.• Travelling with the manager to take notes or dictation at meetings, as well as provide general assistance during presentations. • Assist in phone calls, enquires and requests, and handling them when appropriate. Dealing with emails and faxes on behalf of the manager. Other office’s tasks included. • Help the manager in hiring new workers process.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: • President of Vietnamese Student Association (VSA) August 2014 – May 2015 • Senator of Vietnamese Student.

Bachelor'S Degree, Finance, General

Activities and Societies: Cowboy Cook-off Fundraising - Senior Project • Support to Fisher House Foundation (helping returning veterans.