• Developed comprehensive Terraform scripts to establish and configure the entire AWS environment, contributing to the implementation of efficient environment setups. • Designed and established Argocd environment for deploying and monitoring program execution. • Developed 10 shell scripts for assessing the performance of EC2 servers. • Designed and implemented one module within a Litigation Case Management System to reset the status of legal cases, incorporating intricate rules and ensuring precise execution.• Conducted client hearings to define and organize business requirements.• Facilitated the project manager in overseeing project operations, ensuring timely completion.

• Utilized UiPath software to authenticate customer issues and identify solutions.• Provided in-depth resolutions to customer inquiries and issues related to UiPath products, resolving an average of 20 customer queries each month.• Actively collaborated with cross-functional teams to improve product usability and functionality based on customer feedback.

• Analyzed customer requests to identify automatable business workflows.• Developed 6 RPA robots that extract data from SAP and SFDC, storing it in an SQL server, thereby reducing daily office work time by up to 75%.