Anquitta Floyd Email & Phone Number

• Responds to medical information enquiries through various communication channels and documenting them in the appropriate database
• Work to improve patient health by supplying medical information services to our customers, patients and healthcare providers.
• Provide one on one assistance with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world.
• Run medical information inquiries, document adverse events and product complaints.
• Reports product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

• Acted as primary site contact/liaison for study and site management issues including addressing questions, inclusive of protocol questions. Served as the primary contact for sites and investigators participating in.
• Completed essential document collection and review throughout the study lifecycle, organized and maintained site clinical trial master file (TMF) documents, and maintained site-related data in applicable clinical.
• Ensured timely and complete data entry by site.
• Performed data reviews inclusive of site level data reviews, query resolution, facilitated database closure and freezing procedures as per study plans.
• Performed all tasks in accordance with applicable guidelines, (e.g., ICH-GCP), company and sponsor SOPs, project plan, study-specific processes, local regulatory requirements.

Morrisville, North Carolina, United States

• Supported the launch readiness operations for a first of its kind therapy
• Assisted Vendor Risk Management operations during a 3month Pilot
• Assisted in review and pull through of multiple TPs/DPs/JAs to support both MS and ADU business processes
• Reviewing and providing feedback on compliance reporting for MS FA
• Helped with contract repository organization for all SMA/Covance, Alorica/Biogen silos to ensure compliance and audit preparedness
• Design and develop job aids, departmental procedures, and talking points to support both MS and ADU business processes

• Partnered with prescribers and patients to remove all non-clinical barriers to patient access for prescribed immunology, infectious disease, and cardiovascular metabolism therapy.
• Served as an expert on reimbursement, benefit investigations, and the copay foundation assistance Program.
• Acted as a liaison between the program manager and clients on day-to-day basis, ensuring open lines or communication and sharing awareness regarding development on patient therapy status.

• Coached and responsible for development of customer care associates on best practices for resolving customer complaints.
• Provided training on specialized customer interactions.
• Led a high-performing team to achieve monthly quality of 90% and a base score of 85% for customer satisfaction.Attended weekly call calibrations with company’s client 
• Provided detailed insurance and benefit information to newly enrolled patients to assist in Medicare enrollment plans