Anquitta Floyd Email & Phone Number

• Responds to medical information enquiries through various communication channels and documenting them in the appropriate database• Work to improve patient health by supplying medical information services to our customers, patients and healthcare providers. • Provide one on one assistance with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. • Run medical information inquiries, document adverse events and product complaints.• Reports product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

• Acted as primary site contact/liaison for study and site management issues including addressing questions, inclusive of protocol questions. Served as the primary contact for sites and investigators participating in studies.•Completed essential document collection and review throughout the study lifecycle, organized and maintained site clinical trial master file (TMF) documents, and maintained site-related data in applicable clinical systems according to procedures and guidelines. •Ensured timely and complete data entry by site. •Performed data reviews inclusive of site level data reviews, query resolution, facilitated database closure and freezing procedures as per study plans. •Performed all tasks in accordance with applicable guidelines, (e.g., ICH-GCP), company and sponsor SOPs, project plan, study-specific processes, local regulatory requirements.

Morrisville, North Carolina, United States

•Supported the launch readiness operations for a first of its kind therapy•Assisted Vendor Risk Management operations during a 3month Pilot•Assisted in review and pull through of multiple TPs/DPs/JAs to support both MS and ADU business processes•Reviewing and providing feedback on compliance reporting for MS FA•Helped with contract repository organization for all SMA/Covance, Alorica/Biogen silos to ensure compliance and audit preparedness•Design and develop job aids, departmental procedures, and talking points to support both MS and ADU business processes•Assisted MEDInfo operations during a 3month Pilot

•Partnered with prescribers and patients to remove all non-clinical barriers to patient access for prescribed immunology, infectious disease, and cardiovascular metabolism therapy.•Served as an expert on reimbursement, benefit investigations, and the copay foundation assistance Program .•Acted as a liaison between the program manager and clients on day-to-day basis, ensuring open lines or communication and sharing awareness regarding development on patient therapy status.

•Coached and responsible for development of customer care associates on best practices for resolving customer complaints.•Provided training on specialized customer interactions.•Led a high-performing team to achieve monthly quality of 90% and a base score of 85% for customer satisfaction.Attended weekly call calibrations with company’s client •Provided detailed insurance and benefit information to newly enrolled patients to assist in Medicare enrollment plans