Objectives: > Product diversification or new processes and policies leading to efficiency within organization.> Quality improvement of services being provided to the clients> Increase in profitability of the organization> ProjectsKPIs:> Enhance Dealers operational activities & Regional staff skills, Plan & execute Technical & Management trainings. Prepare / implement the company new Policies & procedures (SOPs) for Product Support.> To increase profitability of the GIL & Dealers network, plan & device the customer retention program to ensure 50% retention (cumulative) at all dealerships. Plan & arrange to conduct Service campaigns to increase company's & Dealers' profitability.> Project Management.

• Paying close attention to daily operations, recommending and creating improved courses of action where necessary.• Preparing the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed.• Providing dealership management with weekly reports on the financial condition of the dealership.• Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners.• Coordinating with the business/administrative office to ensure that records and analyses are correctly maintained.• Creating a good working relationship with lending institutions and manufacturer personnel and maintaining relationships.• Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency.• Overseeing the hiring and training of all department managers.• Maintaining an enthusiastic attitude to build positive employee attitudes and morale.• Overseeing and maintaining compensation plans for all employees.• Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.

• Managing the 103 Ambulances’ Fleet along with the 20 backup Ambulances in 24/7 operation with the staff of 44 members. • Provide quality repair and maintenance service to EMS Division ambulance fleet.• Implement new / revised policies and procedures.• Recommend new 3rd Party workshop induction and oversee the developing of current 3rd Party workshop.• Provide effective fuel management solutions, control theft and consumption.• Provide quality repair and maintenance service to EMS ambulance fleet. • Development of the Fleet Services budget to include a review of past year expenses and income; adjusts and administers all Fleet Service purchases, including parts, tools, office supplies. Cost reduction up to 0.5 million per month by taking some appropriate initiatives.• Conducting drivers’ training to improve vehicle handling and reduce accidents.• Vehicle replacement policy, purchasing and disposal. Manage, control and monitor all administration procedures.• Maintains all the department-activity records. This includes all transactions, all financial records and the budget. • Coordination with Procurement, Finance to minimize inventory carrying cost with planning as well as ensure timely availability of materials. Manage and ensure superior quality and efficiency of all staff. • Build, Develop and grow effective relationship across departments and organizations.• Develop effective team work environment to utilize employee talent in the favor of Aman Foundation. Coach, mentor, motivate and supervise in order to optimize performance.

Work Experience:Universal Motors Agencies, Saudi Arabia.July 2009 – May 2013 Area Manager Fleet.• Manage all Fleet operations in allocated Area. • Plan, Organize, Monitor and implement operational activities at the area to ensure Client satisfaction and promote company image.• Organize and conduct periodic meetings with Fleet Clients’ (ARAMCO, SCHLUMBERGER, ETC) to discuss operation related matters and resolve accordingly.• Coordination with top management and implementation of company policies and procedures.• Monitor all parts related activities, including inventory and parts store activities.• Insurance claim settlement, follow up and repair.• Prepare & arrange in-house Technical Trainings. • Visit different workshops in Central Region and ensure quality work and provide assistance.• Responsible for safety and health related matters to avoid accident in work place.• Carry out Trouble shooting where Technicians have difficulties, with the help of Manuals, TSB & Service Circulars.

Dewan Farooque Motors Limited. Deputy Manager Karachi, PakistanJan 2004 – July 2009Job Responsibilities: Main responsibilities include:• To implement Service Policy and Procedures in the areas of Technical Support, and Fleet Service.• Promote Brand Image through trained human resource and equipped service network.• Maintain active liaison with Principals and Assembly Plant to provide technical feed back for Quality improvement.• Conduct Quality meetings and special campaigns to promote Goodwill, Customer Satisfaction.• Monitor Product Quality and Technical Problems and take necessary measures for resolution through Principals and Manufacturing Division.• Ensure availability of updated Service Publications, Diagnostics and SST at dealerships.• Maintain active liaison with Fleet customers to determine their after sales needs and provide Service at their doorstep.

Hyundai Hyderabad Motors Service Manager Hyderabad, Pakistan Oct 2002 to Dec 2003Job Responsibilities:• Budget controlling and up gradation of work shop.• Business development and personal contact to fleet owners.• Coordination with top management and implementation of company policies.• Maintain liaison with Principals on technical, quality & warranty related matters.

Hyundai Defence Motors Service Manager Hyderabad, Pakistan Oct 2001 to Sep 2002Job Responsibilities:• Budget controlling and up gradation of work shop.• Business development and personal contact to fleet owners.• Planning customer service campaigns.• Diagnoses and repairs advice where service advisors face difficulty.

Dienfa Motors Service Advisor Karachi, Pakistan June 1997 to Oct 2001Job Responsibilities:• Preparing and execution of Repair Order.• Supervision of workshop activities.• Negotiation with insurance companies in some cases.• Workshop warranty and goodwill affairs. • Planning customer service campaigns.