Ansar Mujeeb Email & Phone Number

Toronto, Ontario, Canada

Mississauga, On

Provided technical support and services for PC workstation environment. Reported operational user issues. Resolved workstation hardware, software, and communication problems. Ensured performance, supportability, and continuance of production systems and technologies by following procedures and documentation as directed by policies and procedures. Ensured time sensitivity to mission critical system outages.

Toronto, Canada Area

- Provide second level support to Office 365 users post migration on issues related to all MS Office 2016 apps that include Outlook, OneDrive and Skype for Business- Assist with end user testing and creating documentation for Microsoft OneDrive project- Provide mobile device setup and support for android, iPhone and iPad devices using BES server. - Deploy software packages and service packs through SCCM. - Provide white glove support to Director’s and VP’s- Document and escalate tickets as necessary- Follow-up with end users to provide status updates as per service level guidelines

Mississauga, Canada

- Act as first point of contact for all inbound users who contact the Service Desk by phone, in person, email, remote support, and client generated tickets.- Prioritize issues of varying severity and manage the resolution of all issues within accepted service levels.- Excelled the role of Service desk analyst by achieving 4.9 out of 5.0 customer satisfaction rating- Created and updated various Knowledge base articles for existing and new processes- Research and evaluate current and proposed hardware configurations.- Strong ability to evaluate incoming requests, decipher, analyze and triage issues. - Assisted in migration project to Office365 and transitioning from Windows 7 to Windows 10- Provided on-site support and video conferencing booking/support for meetings- Provided VIP after hours and meetings support to Managers, VPs and CEO- Strong customer service, professional and enthusiasm, able to provide business minded I.T. support

Mississauga

- Successfully provided technical hardware and software support on standard O/S platforms – XP and Windows 7 – as well as the MS Office suite; providing excellent service resulting in pleased and satisfied customers- Worked with Active Directory and Exchange Server managing users and groups by adding users to shared drives and distribution lists, allocating devices to the correct OU's and created/modified mailboxes. Provided Network Connectivity Support (VPN support and Basic Connectivity Support for all End-User Devices - Wired and Wireless)- Also, worked with SAP GUI checking user’s access to t-codes, configuring environments, password resets and updating contact info. Supported Mobile Device (iPhones, Blackberry, Android, Tablets). BES experience. Provided MS Lync support. Processed and maintained incident queues for MS System Center Service Manager. Used SCCM for O/S and packaged software deployment.- Follow up with users, managers and executive members to provide efficient solutions and provide updates- Prioritized and assigned tickets to other support groups in accordance to defined Service Level Agreement- Send email updates for Priority 1 issues and maintaining MS Excel-based issues log - Provide input/suggestions for knowledge base articles based on issues received

Mississauga, ON 2008 - 2010* Worked in Electronics and Grocery Department with some cashier experience* Answered customers' questions about merchandise and sold and explained different features of digital cameras, computers, laptops, and other electronics* Developed and maintained positive relationships with customers

Mississauga, ON 2007* Responsible for checking in clients looking for jobs and help with updating/fixing computers and printers.* Handled technical support and general issues over the phone

Associate'S Degree, Computer Networking And Technical Support

Activities and Societies: 2011 Graduate - Managed and monitored DHCP and DNS server in Linux and Windows Server 2003 - Created a shell.

O.S.S.D