Ansar Ullah Anas Email & Phone Number

Dallas, Texas, United States

I founded Z360 to simplify business management for small and medium businesses (SMBs) through a comprehensive, AI-powered platform. My role spans strategic planning, product development, and market positioning, all with the mission of making advanced business tools accessible and affordable for SMBs. I self-funded Z360, leveraging insights from my digital marketing background to build a single platform that integrates customer support, sales management, and business communication, reducing the need for multiple software tools. With a user-focused approach and streamlined pricing, Z360 empowers small businesses to grow and operate efficiently.

Texas, United States

Leading Zikra Infotech, an innovative start-up specializing in digital marketing solutions, I have cultivated a high-performing team, consistently delivering exceptional results to clients worldwide, while staying at the forefront of technological advancements. • Built and mentored a top-tier team of 40 IT professionals, achieving 100% client satisfaction across diverse projects. • Successfully managed budgets, risks, and timelines, ensuring all project milestones were met punctually. • Developed lasting partnerships with 50+ clients, establishing a solid base of repeat business. • Implemented tailored digital marketing strategies, resulting in an average 80% increase in organic traffic for clients. • Amplified company revenue by 90% and doubled the client base through innovative strategies and business development efforts.

Lithuania

In my role as IT Customer Success at Hostinger International, I was instrumental in addressing and resolving customer concerns, serving as a subject-matter expert and shift lead, fostering team collaboration, and contributing to projects aimed at enhancing the organization's service quality. • Promptly resolved 3,000+ customer concerns, providing satisfactory solutions and expert guidance on complex issues. • Led shifts, overseeing operations while maintaining exceptional service quality and collaborating on service improvement projects. • Mentored new team members on hosting and server concepts, proactively assisting colleagues with advanced user issues to foster a results-driven environment. • Consistently surpassed KPIs and targets, earning recognition and promotions for outstanding performance.

Hyderabad, Telangana, India

In my role as Subject-Matter Expert for Customer Success at Amazon, I rapidly advanced from a customer support team member to an SME, addressing high-priority cases, evaluating agent performance, and fostering team success through tailored training programs. • Rapidly advanced to SME within four months, resolving high-priority cases and evaluating agent performance to improve customer satisfaction. • Developed customized training for agents on Performance Improvement Plans, streamlining processes through cross-functional collaboration and enhancing customer experience. • Served as a key liaison between departments, analyzing customer feedback and support metrics to drive continuous improvement in customer success strategies. • Participated in the development and implementation of new support tools, optimizing team efficiency and effectiveness.

Master Of Science In Innovation And Entrepreneurship, Entrepreneurship/Entrepreneurial Studies

Master'S Degree, Information Technology, 4.0

Bachelor Of Technology In Computer Science, Computer Science, First Division

Master Of Business Administration - Mba, Business Administration And Management, General