Ansar Abdullah Email & Phone Number

Educational Content Creator of a dynamic virtual learning platform focused on Information and Communication Technology. Collaborative and engaging classroom atmosphere, I achieved an impressive 90% participation rate, igniting student interest in exciting topics like Cyber Security and Artificial Intelligence. I also designed an innovative Internet of Things lab, providing hands-on experimentation that significantly enhanced learning outcomes. Through creative strategies such as interactive games and thought-provoking discussions, I not only inspired active participation but also propelled student grades upward by an astounding 25% within just three months!Also provide consultation on Network equipment as part of sales. Building and maintaining a robust E commerce platform managing all aspects of Logistics. Building and updating websites for business continuity assurance.

Remote

In my role as a Product Support Specialist, I provided comprehensive training on Google Nest products, equipping employees with the skills to effectively segment home networks. I facilitated new hire onboarding sessions, fostering collaboration on group projects to enhance team dynamics. Additionally, I conducted quality assurance assessments for new trainers, ensuring a high standard of instruction. I developed an internal training website to streamline resources and configured Cloudtop terminals to optimize functionality, contributing to a more efficient and knowledgeable workforce.

Columbus, Ohio Metropolitan Area

I delivered comprehensive training on router security, empowering teams to enhance their network defenses. I excelled in advanced ISP circuit troubleshooting, swiftly diagnosing and resolving issues to minimize downtime.My strong communication skills enabled me to effectively convey outage information to operations, ensuring seamless coordination. Additionally, I configured mesh networks across multiple buildings, optimizing connectivity and performance. I utilized Microsoft Office 365 and Microsoft Teams for collaboration, facilitating efficient communication and project management among team members. I provided exceptional chat and phone support for the help desk, along with remote computer consultations, maintaining call control to ensure efficient service delivery and customer satisfaction.

Columbus, Ohio Area

As a Technical Support Specialist at a university hospital, I provided crucial technical support to ensure the smooth operation of critical services. I performed onsite hardware repairs and activated network ports to improve connectivity. My responsibilities included administering the SharePoint website for better information access and communication among staff.I also worked extensively with Apple products, Active Directory for user management, and Linux systems, enhancing our operational capabilities. By applying strong logistical management and problem-solving skills, I minimized downtime of hospital services, contributing to efficient patient care and operational excellence.

Usa

As a Web Hosting Support Specialist, I provided expert assistance in domain name registration and DNS management, ensuring seamless online experiences for customers. I facilitated the migration of websites and databases to new servers, enhancing performance and reliability. My training sessions on web hosting technologies, including control panels like cPanel and Plesk, empowered users to navigate their hosting environments confidently. I supported various web hosting-related software, such as WordPress, Joomla, and Drupal, while utilizing tools like Google Analytics to drive data-informed decisions. I maintained a positive attitude and professional demeanor in all customer interactions, fostering strong relationships and ensuring high levels of satisfaction.

Columbus, Ohio

As a Tier 3 Technical Support Technician in a high-volume 24/7 call center, I specialized in troubleshooting DSL and FIOS home networks, delivering premium support that earned me recognition as a top technician within my first year. I effectively reduced call times and prevented escalations by employing efficient problem-solving techniques, ensuring swift resolutions for customers. My expertise in malware removal and computer optimization further enhanced the user experience, allowing clients to achieve optimal performance from their systems. My commitment to excellence and customer satisfaction consistently contributed to the overall success of the support team.

Associate Of Science - As, Cyber Security Itst, 3.8

Activities and Societies: Graduated with honors

Associate Of Arts And Sciences (A.A.S.), Computer Systems Technology, 3.4

Master Of Computer Science

In progress

Website Development Training Course, Wordpress

Dell (Dcse) Certification 2016