Andrew Schumacher Email & Phone Number

Arlington, Virginia

Helping connect service and support leaders to world-class best practice research to help them understand and solve their everyday business challenges.

Arlington, Virginia

Arlington, Va

Supported Executive Advisors and Revenue Function to inflect revenue outcomes (contract value performance)Participated on calls with customers and prospects to provide scheduled orientations and tools walkthroughs and, over time, diagnosed issues and delivered insight and value ‘in the moment’ Provided content support to improve customer experienceProvided feedback on customer needs to Program Product LeadershipSupported coordination of service interactions for Advisory team… Show more Supported Executive Advisors and Revenue Function to inflect revenue outcomes (contract value performance)Participated on calls with customers and prospects to provide scheduled orientations and tools walkthroughs and, over time, diagnosed issues and delivered insight and value ‘in the moment’ Provided content support to improve customer experienceProvided feedback on customer needs to Program Product LeadershipSupported coordination of service interactions for Advisory team Developed training materials to communicate content terrain, critical CEB insights and potential sales urgency drivers to the Account Management and Sales teams Show less

Arlington, Virginia

Coordinator for multiple consulting teams across the Sales, Marketing, and Communications practice.Served as liaison between account managers and consultants concerning scheduling and planning of meetings and calls between CEB’s consultants and clients.Managed data and ran reports stored in the Salesforce.com cloud computing platform.Served as main co-moderator for webinars delivered to hundreds of clients.Organized consultants’ travel schedules.Organized and stored survey… Show more Coordinator for multiple consulting teams across the Sales, Marketing, and Communications practice.Served as liaison between account managers and consultants concerning scheduling and planning of meetings and calls between CEB’s consultants and clients.Managed data and ran reports stored in the Salesforce.com cloud computing platform.Served as main co-moderator for webinars delivered to hundreds of clients.Organized consultants’ travel schedules.Organized and stored survey data collected from clients in master Excel workbook. Show less

Bachelor Of Arts (Ba), History

Magna Cum Laude

Education record