Ansel D'Souza Email & Phone Number

Greater Brighton And Hove Area

South Australia, Australia

Understanding the change impact of a Business

Adelaide, South Australia, Australia

Adelaide, Australia

Pune Area, India

• Provide detailed analysis of Product performances to Leadership Team for monthly reviews• Communicate business requirements by constructing easy-to-understand data and process models• Handled the Customer Satisfaction programme which involved sending out surveys to 4000+ Customers across various businesses• Created a strategic data collection method and simplified reporting structure to determine the Customer Satisfaction rate across various lines of business• Preparing Complex Sales Reports from SFDC for stakeholder and Service Delivery Team• Handled a portfolio of 50 Root Cause Analysis requests for critical Customers, the strategy used helped to bring down the backlog to manageable levelsInvestigate and Identify preventive actions for incidents and thereby improve process improvement opportunities

Pune Area, India

• Creating MIS/ Dashboard report and presenting it to the concern Department.• Design reporting formats to provide accurate information in a clear and concise manner.• Successfully transitioned & streamlined the process after visit to the onshore team• Handled day to day transaction executions of various Customer issues for incorrect amount billed• Handled over 1500 line items in a day of applying cash in the system• Prepared process mapping, FMEA & DPM’s after liaising with clients to ensure controls in place• Evaluate reconciliation processes continuously to identify and implement continuous improvement initiatives to stream-line existing processes and improve automation through better utilization of systems • Created vendor accounts after verifying credit worthiness of the vendor• Initiated a Kaizen project for Inputting Sales Ledger codes for all line items in the Exception Report thereby attaining accuracy and improving the TAT of processing these reports. This project helped in improving the time of processing these reports by 75% and annual QNS saving of $6310.00• Responsible for planning and coordinating education and training programs for accounts staff Identified potential issues in the MIS portion of accounts receivable/payable handled the tasks of reviewing and approving payment coding and monthly invoices

 Handled a team of CSEs and Associates to manage Operations and Admin related work Responsible for all day to day activities, SLAs, Customer interfacing, Client interaction, Escalations, Sales targets & Vendor Management etc. Underwriting limit of 25 lacs for Life Insurance products Analysis of processes in the organization and make changes to enhance efficiency levels of resources  Publishing audit reports quarterly as per the requirements of Audit team and the Clients  Random checking of transactions as per the Audit requirement  Taking care of all customer complaints & grudges  Co-ordination with Sales department as per the need & requirement  Taking care of all branch activities pertaining to business

Education record

Master'S Degree, Banking And Finance

Education record

Prince 2