Ansel Pearce Email & Phone Number

Northampton, United Kingdom

Vancouver, British Columbia, Canada

• Played an integral role on a multi-million dollar system integration which was successfully rolled out to a US higher education provider.
• Successfully managed the onsite “go-live” support for a department of 20+ individuals.
• Provided consultancy services to the client assisting with change management in their own organisation to ensure the project landed smoothly.
• Delivered quality training both remotely and onsite to large groups, which instilled a high level of confidence in stakeholders, prior to launch.
• Cultivated and maintained positive working relationships with executive-level staff.

Kettering, Northamptonshire

• Assisted and supported the Project Manager in producing project documentation including the business case, project plan, risk register, issue register, benefits realisation plan, etc.
• Designed and delivered a software training program for customer service staff in the UK. Rolled out the same program to offices in the USA, Brazil, South Korea and the Philippines.
• Ran workshops with end users to map the current customer journey and then subsequently redesign it. This increased departmental efficiency and improved the user experience service for customers.
• Created video high quality video training materials to ensure staff could be efficiently trained regardless of location.
• Demonstrated software solutions to senior internal executives at various OUP branches across the globe.

Kettering, Northamptonshire

• Managed a team of 12 individuals.
• Created stock responses that were uploaded to the FAQs portion of the OUP website.
• Resolved escalated queries from high profile customers such as Amazon, Waterstones, Foyles.
• Was integral in the production of a SharePoint site to house all standard operating procedures used by the customer service team.

Kettering, Northamptonshire

• Consistently exceeded productivity targets.
• Built long lasting and successful working relationships with customers both internal and external.
• Processed customer orders and due to my attention to detail maintained and error rate below 0.1% of orders inputted.
• Typing speed 70 wpm