Playing a vital role in helping large enterprises in the Digital revolution for India's leading Pharma companies.Associated for over 10 years with an innovative IT Service, Managed Offshore Outsourcing and digital Strategy company, delivering a wide range of services to enterprise clients, digital agencies and emerging companies across BFSI, MPE, Travel and hospitality, Education, and e-governance sectors.Rose through positions, handling diverse responsibilities, including project and programme management, client relationship management, vendor and stakeholder management and team management for key accounts. Coordinating with the Business, QA, Development, and Architecture teams to ensure seamless delivery.Managing the entire program and project lifecycle entailing conception, execution, monitoring and control, implementation, closure and transition to operations. Developing strategic plans, identifying and mitigating risks and delivering multiple projects using Agile and Waterfall methodologies within time, quality and cost norms.Establishing a relationship with key accounts, delivering customized products and services and achieving customer satisfaction. Identifying new opportunities and growing relationships within the existing customer base. Reviewing services with customers, including C-level executives, identifying and creating new opportunities.Owning applications management, supporting the timely implementation of enterprise software solutions across business and technology, ensuring successful product releases and preparing comprehensive reports.Planning and ensuring optimum resource utilization, recruiting, mentoring and training team members and ensuring talent retention, leading a large team in various projects, developing highly engaged & dedicated teams to ensure productivity and efficiency improvement.

Worked with an IT start-up organization, engaged in providing a wide range of services including web development services, Mobile Apps development, SEO management to companies in the SME sector.- Handled end to end project management activities involving conception, planning, implementation and closure. - Ensured optimum resource utilization and enable project delivery on time & within budget.- Mentored and guided a team in serving enterprise clients worldwide.- Interfaced with the clients, gathered & analyzed system requirements and ensured quality service delivery.

Growth PathOct 2012 - Feb 2013 Project ManagerFeb 20-11 - Sep 2012 Country Operations ManagerJun 2010 - Feb 2011 Manager - IT OperationsJoined Hexcode Technologies as IT Operations Manager, based in Tokyo, Japan. Led a team of Server Engineers to ensure stable IT operating environment. Supported the IT Projects team in IT infrastructure implementation for new site management. Met assigned SLAs on infrastructure uptime and w.r.t Incident & Service Requests.Conducted health check of servers as per Information Security Calendar, identified & closed gaps within the assigned timeline.Coordinated with vendors to ensure implementation of IT optimization/innovation project, reduced costs and improved internal & external processes.Ensured automation of the existing processes to enhance efficiency and achieve cost benefits.Moved to Hong Kong as Country Operations Manager created the organizational set-up and handled end to end human resource management functions to ensure seamless IT operations.Identified IT operations service requirements by analyzing needs of users/departments and achieve financial objectives by forecasting requirements.Implemented new policies & procedures, evaluated and upgraded the existing processes and ensured quality service delivery.Modified core system applications and implemented documentation requirements for ensuring effective problem resolution.Elevated as Project Manager, based in Kolkata, directed end to end project management activities involving initiation, planning, execution, control & closure.Interacted with clients all across the globe, gathered & analyzed requirements, evaluated design and architecture, delivered projects on time & within budget and achieved customer satisfaction.Guided team members on various R&D activities and ensured seamless delivery of various modules.

Led the entire project management function from conception till implementation and ensured project delivery on time and within budget.Interfaced with overseas clients, gathered requirements, set expectations, delivered quality service and ensured customer satisfaction.Planned and ensured optimum resource utilization to enable seamless project implementation.Managed a team of Developers, BA & QA, evaluated team performance, ensured skills enhancement of team members and enabled talent retention.

Led Technical team members in planning and executing projects and ensuring delivery on time and within budget.Planned and ensured optimum resource utilization to enable seamless project implementation.Interfaced with international clients, gathered requirements, set expectations, delivered quality service and ensured customer satisfaction.

Handled the entire project management function from conception till implementation and ensured delivery within time, cost and budgetary parameters.Evaluated design and architecture, conducted effort & timeframe analysis and prepared system requirement specifications (SRS) and status reports.Interfaced with different stakeholders to set and maintain accurate expectations.Planned and allocated manpower resources to ensure seamless project execution.Evaluated team performance, ensured skills enhancement of team members and enabled talent retention.Launched the first Trade portal website for Government of India under EU-India Trade and Investment Development Programme (EU-India TIDP) ProgramChanged GUI of the main websites of the organization and enabled improvement in traffic to the company website.Liaised with the Ministry of Commerce and coordinated meeting related to technical matters.

Managed Graphical User Interface (GUI) of websites and web-based applications. Ensured successful database backup and maintenance of websites. Created layout, tested web modules and designed annual reports.- Technologies worked with: Macromedia Dreamweaver, Adobe Photoshop, Macromedia Fireworks, IIS, Apache, PHP, ASP, ASP.NetEnsured successful implementation of an entire Intranet modular system.Maintained module of Intranet site and various websites of the organization.Changed GUI of the main websites of the organization and enabled traffic improvement to website.Created the online daily report section for outstation employees.Created IndiaAbc online news for different business news.Ensured regular updation of www.wptn.com (a weekly newsletter website).

Handled up-gradation of the faculties, identified new business opportunities and ensured enhanced revenue generation for the company.- Technologies worked with: Macromedia Dreamweaver, Adobe Photoshop, Macromedia Fireworks, Macromedia Flash, Macromedia Director, Adobe Premiere, Corel Draw, Macromedia Freehand, Adobe PageMaker, Adobe Illustrator, IIS, Apache, PHP, ASP, HTML.Instrumental in enabling the successful launch of one of the biggest portals of Nepal, www.nepko.com.Launched online quiz program for the students and created a corporate presentation for the organization.Ensured successful implementation of the new courses for Xansa Websity.

Handled upgradation of the faculties, streamlined course curriculum and prepared study materials for the MPACT (Multimedia Division).Managed advertisements, created business projection for different regions and coordinated with the Regional offices for ensuring successful implementation of the course.- Technologies worked with: MS FrontPage 2000, Adobe Photoshop, Macromedia Fireworks, Macromedia Flash, Macromedia Director, Adobe Premiere, Corel Draw, Macromedia Freehand, Adobe PageMaker, Adobe Illustrator, HTMLSuccessfully led the efforts for improving the quality of study material with new cover design.Played a vital role in developing the corporate presentation of the company.

Trade Wings Limited, Kolkata Accountabilities: Handling the company's database. Skill Set: Foxpro. Accomplishments: Functioned as a key member of the main coding team of 10 people.

Accountabilities - Handled the assembling and selling of personal computer.