Associate Software Engineer
Currently working as a Layer-2 Support Engineer, where I troubleshoot and resolve complex technical issues to ensure seamless application performance and customer satisfaction. My role involves collaborating with cross-functional teams to deliver efficient solutions while maintaining high service standards.Previously, I received extensive training in Java Full-Stack Development, covering key areas such as Core Java, Spring Boot, Hibernate, Microservices, and SQL databases. This experience has strengthened my ability to design, develop, and maintain robust software applications.Key responsibilities include:1. Providing second-line support and resolving escalated issues with precision and attention to detail.2. Monitoring, analyzing, and optimizing application performance.3. Collaborating with teams to implement enhancements based on client feedback.4. Leveraging my knowledge of Docker, Jenkins, and Git to streamline deployment and version control processes.With a strong foundation in both development and troubleshooting, I aim to bridge technical gaps while ensuring reliable software solutions for business needs.
