Ansh Setia Email & Phone Number

Burlington, Ontario, Canada

• Effectively manage support tickets via Jira, achieving high customer satisfaction by resolving issues swiftly.
• Diagnose and resolve complex hardware/software issues across desktops, mobile devices, and peripherals.
• Provide user training on telemedicine kits and collaborate with advanced IT teams and vendors on networking and security systems.
• Maintain detailed documentation of procedures and configurations, contributing to knowledge-sharing and continuous improvement.
• Administer Active Directory, manage virtual environments with VMWare/Hyper-V, and provide remote support.

Hamilton, Ontario, Canada

• Delivered multi-platform support for Windows, MacOS, and Linux, resolving OS, network, and security issues.
• Configured virtual environments and supported major applications, including Microsoft Office Suite, G Suite, and Adobe Creative Suite.
• Ensured network security and performed maintenance on infrastructure, including antivirus configuration and cloud support for AWS/IBM Cloud.

High School Diploma

Bachelor'S Degree, Computer Science