Ansh Gupta Email & Phone Number

I'm a Service Desk Analyst with over 5 years of experience in the IT industry. My expertise lies in managing both Tier 1 and Tier 2 tickets, providing support for Windows 10, networked printers, WIFI access points, routers, and switches. I have a proven track record of reducing resolution time by 25% and decreasing user-reported issues by 30%. Additionally, my proficiency with Amicus Attorney and Zendesk allows me to document technical inquiries efficiently, leading to a reduction in average response time by 20%. My customer service management skills have allowed me to achieve a 95% customer satisfaction rating through personalized follow-ups and consistent communication.My approach to first-call resolutions has increased success rate by 15%, thanks to standardizing troubleshooting scripts and optimizing knowledge base articles. I'm also experienced in managing incoming customer inquiries through the ServiceNow platform, which has improved resolution efficiency by another 25%.Furthermore, I'm committed to ensuring 24/7 support availability as part of a rotating on-call schedule - maintaining a record-breaking 99% SLA compliance rate. Lastly, my collaboration with cross-functional teams has boosted problem-solving efficiency by 20% and fostered an environment of continuous learning.I believe that every IT challenge presents an opportunity for improvement. That's why I continually strive to enhance client experiences while elevating operational efficiencies at all levels. If you're looking for someone who can turn tech troubles into smooth sailing solutions, let's connect!