Maintained positive client relations by addressing problems head-on and implementing successful corrective actions. Supervised day-to-day operations to meet performance, quality, and service expectations. Increased employee performance and job satisfaction to strengthen retention and engagement. Leveraged data and analytics to make informed decisions and drive business improvements. Defined clear targets and objectives and communicated to team… Show more Maintained positive client relations by addressing problems head-on and implementing successful corrective actions. Supervised day-to-day operations to meet performance, quality, and service expectations. Increased employee performance and job satisfaction to strengthen retention and engagement. Leveraged data and analytics to make informed decisions and drive business improvements. Defined clear targets and objectives and communicated to team members.Evaluated employee performance and conveyed constructive feedback to improve skills. Set aggressive targets for employees to drive company success and strengthen motivation. Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement Show less

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