Anshika Goyal Email & Phone Number

• Interim head of Strategic Customer Office, SAP Asset & Service Management.Lead PM for SAP Service Cloud Integration with other SAP products. Defined the product vision and strategy to provide unified service experience.
• Trusted advisor to strategic customers. Drive close collaboration/ co-innovation with customers
• Delivered Machine Learning/ AI use cases for Field Service, Predictive Maintenance and Asset Intelligence.
• Drove collaboration and collected feedback from internal and external stakeholders (Engineering, UX, Go-to Market, Sales, Customer Success, Partners and Customers)
• Represented SAP as product expert at customers, events and through community engagement

Bangalore

• Product Manager for SAP Cloud for Customer - Service
• Conceptualised and delivered the Field Service capabilities in the cloud (Resource Scheduling, Maintenance Plans, Installed Base Management, Van Stock, Skills Management, Technician mobile flow)
• Recognized by Gartner as a leader in Field Service MQ
• Helped multiple customers across industries to redefine business processes for improved efficiency and productivity and achieve business transformation
• Defined product strategy, bringing in the voice of the customer and translating market requirements into product development with innovation, simplicity and user at the core.
• Created product roadmaps,specifications, user stories, roll out, blogs etc.

Bangalore

• Co-Package Build Lead for SAP Rapid Deployment Solutions - Mobile and CRM RDS
• Delivered solutions in the Mobile, Customer LoB and UX areas resulting in faster go-live, increased product adoption and reducing shelf ware at multiple customers
• Responsible for project planning, functional and technical scope definition and backlog creation
• Created Process flow for mobilizing Service Management and Enterprise Asset Management process. Created Best Practice guides, Configuration guides and Business Process document
• Collaborate with Product Development and Global Services and participate in Product Solution Validation testing
• Engage with partners, customers and internal stakeholders to increase Package adoption

Bangalore

• Developed key features in SAP CRM 7.0 EHP1 application
• Web Channel - Developed user management functionalities like login, registration, security questions, customer profile, Web Channel Builder configurations etc. for B2C and B2B users.
• Real Time Offer Management – CRM Rule Modeler based on BRF (Business Rules Framework) to enable different application to create Marketing and Loyalty based rules.

• Lead at the client location (Florida, USA) to design, develop and implement the Membership Rewards portal for American Express
• Responsible for project management (effort estimations, budgeting and billing) and delivery
• Received Delivery Excellence award for excellence in project execution
• Implemented 15 core Amex initiatives as end-to-end Project Lead for Marketing, Small business and operations. This included 2 Top 10 projects implemented before deadline, below budget
• Senior Developer for American Express Customer Sales/Service Portal
• Designed a new user interface and architecture framework for setting and controlling users and functionalities (Operations Maintenance Tool) for the Interaction Center and Customer Servicing and Sales platform for.