Anshika Goyal Email & Phone Number

Interim head of Strategic Customer Office, SAP Asset & Service Management.Lead PM for SAP Service Cloud Integration with other SAP products. Defined the product vision and strategy to provide unified service experience throughout the entire customer journey, with innovative features, machine learning and intelligent technologies. • Trusted advisor to strategic customers. Drive close collaboration/ co-innovation with customers • Delivered Machine Learning/ AI use cases for Field Service, Predictive Maintenance and Asset Intelligence. • Drove collaboration and collected feedback from internal and external stakeholders (Engineering, UX, Go-to Market, Sales, Customer Success, Partners and Customers)• Represented SAP as product expert at customers, events and through community engagement

Bangalore

Product Manager for SAP Cloud for Customer - Service• Conceptualised and delivered the Field Service capabilities in the cloud (Resource Scheduling, Maintenance Plans, Installed Base Management, Van Stock, Skills Management, Technician mobile flow) • Recognized by Gartner as a leader in Field Service MQ • Helped multiple customers across industries to redefine business processes for improved efficiency and productivity and achieve business transformation • Defined product strategy, bringing in the voice of the customer and translating market requirements into product development with innovation, simplicity and user at the core. • Created product roadmaps,specifications, user stories, roll out, blogs etc. • Drove collaboration with internal and external stakeholders

Bangalore

Co-Package Build Lead for SAP Rapid Deployment Solutions - Mobile and CRM RDS• Delivered solutions in the Mobile, Customer LoB and UX areas resulting in faster go-live, increased product adoption and reducing shelf ware at multiple customers • Responsible for project planning, functional and technical scope definition and backlog creation • Created Process flow for mobilizing Service Management and Enterprise Asset Management process. Created Best Practice guides, Configuration guides and Business Process document• Collaborate with Product Development and Global Services and participate in Product Solution Validation testing• Engage with partners, customers and internal stakeholders to increase Package adoption • Mobility and UX champion to conduct enablement sessions and spread awareness• Key member in conceptualizing and developing the framework to deploy RDS solutions

Bangalore

• Developed key features in SAP CRM 7.0 EHP1 application• Web Channel - Developed user management functionalities like login, registration, security questions, customer profile, Web Channel Builder configurations etc. for B2C and B2B users.• Real Time Offer Management – CRM Rule Modeler based on BRF (Business Rules Framework) to enable different application to create Marketing and Loyalty based rules.

• Lead at the client location (Florida, USA) to design, develop and implement the Membership Rewards portal for American Express• Responsible for project management (effort estimations, budgeting and billing) and delivery• Received Delivery Excellence award for excellence in project execution• Implemented 15 core Amex initiatives as end-to-end Project Lead for Marketing, Small business and operations. This included 2 Top 10 projects implemented before deadline, below budget• Senior Developer for American Express Customer Sales/Service Portal• Designed a new user interface and architecture framework for setting and controlling users and functionalities (Operations Maintenance Tool) for the Interaction Center and Customer Servicing and Sales platform for American Express cards business.• Won the Grand Champion award as part of the client’s vendor recognition program. • Responsible for design, development, roll-out and support for various other projects. • Drafted proposals and business cases to attract new projects based on end user feedback. • Focus on Web Applications and Web Services, ASP.NET, VB.NET, SQL, HTML, JavaScript, XML.