With over eight years of work experience in operations and customer service, I have developed and demonstrated strong skills in process improvement, problem solving, and customer relationship management. I have a Six Sigma Green Belt certification that validates my ability to apply data-driven methods to enhance efficiency and quality in various domains.Most recently, I was the Manager 1 Transportation at Amazon, where I led and developed a team of 20-30 transportation specialists, coordinated with program teams and other stakeholders for process improvement, and reduced the average handle time by 20%. Previously, I was the Customer Service Team Manager at Amazon, where I worked on different geographic regions, managed and evaluated the performance of a team of 20-30 associates, and implemented solutions and projects to increase customer satisfaction rate. I have also worked as an Assistant Operations Manager at V.S. Enterprises, where I was responsible for manufacturing and delivering sheet metal auto components, preparing data and documents for audits, and maintaining the KPIs of the production department. Additionally, I have a brief experience as an Engineer Key Accounts at SICK Sensor Intelligence, where I handled the sales and service of industrial sensors and automation solutions.My goal is to leverage my extensive operations and customer service experience, my Six Sigma credentials, and my passion for process improvement to contribute to the success and growth of your company. I am a dedicated, enthusiastic, and collaborative leader who values teamwork, customer satisfaction, and continuous learning.