As a Business Technology Analyst in Alectra’s Digital and Innovation department, I focus on leveraging data analytics to optimize technology infrastructure and drive strategic decision-making. In a recent project, I integrated Power BI with SNOW asset management software reports to extract meaningful data and visualizations, enabling the company to reclaim underutilized software and ensure effective resource allocation. Additionally, I have executed UAT processes for over 200 test cases, identifying critical issues to support the development of Alectra’s e-mobility platform and ensure readiness for end users.

As a Technology consultant, I conducted Market research to analysis product gaps, customer trends, user segments and defined acquisition targeting and channel outreach strategies; Define success goals and created detailed financial plans (CPA, Free Cash-flow, Negotiation Term Sheets) to drive data driven decision making with leadership; Created launch plans and lead the roadmap execution with iterative product & feature backlogs to drive maximum customer value.

Co-founded a professional staffing startup specialized in candidate development, job search and instant recruitment. Head engineering, design, and science for the development of web application that streamlines job seeker experience around on-boarding, profile creation, job search, recommendations, interview scheduling & offer generation all under unified solution. Key Accomplishments:• Achieved profitability (70k) and annual recurring revenue (300k) within first 3 months of launch by spearheading SEM and SEO marketing strategies through competitive research and cohort analysis.• Attained scalability through the deployment of a mobile application designed to facilitate self-service employee onboarding and job recommendation functionalities.• Played a pivotal role in assisting our partners to fulfill their staffing requirements by providing them with well suited candidates. CanRec Ltd have successfully generated employment opportunities for more than 350+ skilled workers

Managed customer portfolios of over 100M. Build and coached a team of 14 financial advisors to achieve $140M+ in customer retention profits by supporting over 600+ marquee clients. Key Accomplishments:• Improved customer retention rates up to 65% by delivering tailored solutions through customer analysis.• Enhanced team productivity to 130% by streamlining business work-frames and reducing process churns.• Achieved 95% customer satisfaction scores by motivating and leading a team of experienced professional.

Deliver positive customer experience for TD’s tier one clients by governing end to end credit application process.Foster client relationships by accurately eliciting requirements and advising products that fit their financial goals.• Successfully helped 600+ client by diligently processing credit applications with an accuracy rate of >90%• Achieved ‘BRAVO Award’ amongst 300+ nominees for meeting 100% targets for fiscal year 2020 • Topped team performance for consecutive quarters by guiding and training a team of 13 co-workers

Lead a cross functional team of 16 professionals across 5 different departments for one of Canada’s most popular Asian grocery store franchise. This includes managing sales, marketing, supply chain, logistics and inventory.• Raised employee satisfaction score by 55% by motivating team through leadership development events• Increased profitability by 24% by accurately forecasting demand for high-margin products during busy season • Reduced retailor charge backs by over $15K by achieving >95% accuracy for large shipment orders

Selected as one of 275 participants nationwide for this 12-week professional development program for high-achieving diverse talent based on leadership potential and academic success.• Assisted customers and reported technical bugs at self-checkout kioskCollaborate with area managers to ensure optimization of tasks and other Walmart functions