Anshuman Dixit Email & Phone Number

Lead, coach and mentor technical support team members in the establishment, documentation and adherence to support processes.Hire, train, and retain technical support staff.Develop, manage, and maintain strong relationships with clients, business partners.Manage day-to-day escalation of critical customer issues and work closely with the support team and cross-functional groups within the company to ensure escalations are resolved satisfactorily.Monitor and analyze performance metrics to maintain and improve team productivity and quality of work.

Lower Silesian District, Kamienna Gora County, Poland

Designing and launching an End-to-End service.Paper to digital exam transformations.

Lower Silesian District, Kamienna Gora County, Poland

Public RelationsTest delivery SupportMarket ResearchTest Center Preparation.

Gurgaon, India

SME (Subject matter expert)Active Directory User & computer support.Desktop support on call, email and remotelyNetwork troubleshooting (Limited role)Process trainer & Mentor-ship.Prepare labs globally for opting in TOEFL/Infosys/GRE online testing.Monitor online testing globallyReports generation and data analysis.

Bhopal Area, India

Supported Windows XP and Windows 7Supported internet & networking issuesTook care of escalation desk.