Anshuman Panda Email & Phone Number

Bengaluru, Ka, In

Greater Bengaluru Area

Greater Bengaluru Area

Bangalore Urban, Karnataka, India

- Responsible for end-to-end ownership of the customer life cycle, ensuring seamless experiences from onboarding to retention. Developed and implemented strategies to drive customer engagement, satisfaction, and loyalty, resulting in increased customer retention rates and revenue growth. - Developed and implemented operational strategies to improve efficiency and productivity.- Led cross-functional teams to streamline processes, resulting in a 20% increase in operational efficiency.- Oversaw resource management, including staffing, training, and optimization, leading to cost savings of 15%.- Monitored key performance indicators and implemented data-driven initiatives to drive continuous improvement.- Collaborated with departments to ensure seamless coordination and resolve interdepartmental issues.

Bangalore Urban, Karnataka, India

Key Deliverables: - Played a crucial role in cross-training existing employees to maximize team agility and performance - Successfully engaged in a broad range of tasks including setting/managing schedules to give proper coverage to required areas and meet customer service demands; reviewing performance data to monitor/measure- Play an active role in increasing team member productivity by improving performance monitoring and using motivational tactics. - Keep meticulous records of daily progress, identifying and resolving areas for improvement.- Performed a variety of tasks/projects, such as identifying employee's strengths, assigning tasks based on experience and training, conducting planned and impromptu evaluations to gauge work performance, implementing incident management responses, such as troubleshooting/root cause analysis/issue resolution, conducting performance reviews every three months, providing praise and suggestions for improvement, and monitoring customer feedback to develop business strategies.- Effectively updated and published standard operating procedures (SOPs) using stakeholder/customer/employee input and feedback, resulting in clearer and more helpful guidance for customers

Bangalore Urban, Karnataka, India

Key Deliverables:- Managed a group of 20+ employees that were in charge of student engagement, retention, and upselling- Streamlined processes to increase revenues and client acquisition while also making customers happy.- Building and leading a solid team with a comprehensive and dedicated approach- Analyzing and comprehending every stage of the customer life cycle and disseminating effective churn avoidance techniques- Internal verification of data and reports, as well as planning for additional initiatives that will result in excellent outcomes and outstanding business growth- Organized and oversaw the department of student aid- KPIs and SLA of each team and its related team members were managed and audited- Hiring and educating new hires- Helped team handle level 3 escalation and made sure people were satisfied overall- Timely information from the product team was cascaded to the team members

Bengaluru, Karnataka, India

Key Deliverables:- The job required handling a variety of student populations, serving as the sole point of contact for their problems, responding immediately to those concerns, and ensuring that they had a better experience overall- Retaining the students who would be churned by making daily calls.- Ensure the student pays the EMI on and before the due dates- Depending on the student's profiles (socioeconomic status, hobbies, and learning preferences), provide them individualized attention.- Organize the session's details, topics, and student comments with the teachers.- Following up with absentee or zero-attendance students on a regular basis in accordance with the RAG model, getting to know their needs and difficulties, and inspiring them to attend class result in high levels of student satisfaction and 4.5+ NPS ratings.

Bengaluru Area, India

Key Deliverables:- Dealing with sales calls- Interacting with clients and verifying counselling sessions- Promoting the development of income in charge of building a solid professional network and constantly leveraging that network to bring in new business prospects

Bengaluru Area, India

Key Deliverables:- The position was about to assume full management of the day-to-day operations of the assigned 50 or more properties- Maintaining rentals, advertising and filling vacancies, screening prospective tenants, enforcing leases, and protecting premises were all part of this responsibility- Promotion and branding of the company

Bengaluru, Karnataka, India

Key Learnings:- Understanding the needs of the customer - Enhancing the buying experience raising the company's profile among the target market - Provided administrative support to the sales team, such as coordinating paperwork and responding to basic inquiries- Shadowed team members to learn customer service best practices and how to solve problems- Customers were shown products, asked questions, and objectives were redirected to positive features.

Master Of Business Administration - Mba, Marketing/Hr

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Student’s Welfare Leader

Puc, Commerce