Anson Ghale Email & Phone Number

United Kingdom

As an IT Support Specialist, I undertake a broad range of responsibilities to ensure the smooth operation of end user devices and optimise technological resources within the organisation. My duties include:- Providing end user support for Windows 7 and 10 systems, promptly addressing user concerns.- Escalating tickets using ITIL principles, ensuring timely resolution by 2nd/3rd line support.- Provisioning iOS smart devices via MDM tools.- Maintaining Active Directory & Network Share permissions.- Deploying software to user machines and profiles.- Managing Exchange & O365 user permissions.- Collaborating with third-party vendors to resolve incidents.- Supporting audioconferencing solutions like Skype for Business and Cisco Webex.- Updating documentation & processes on SharePoint & OneNote to adapt to changing business needs.- Reporting security breaches and incidents - Mentoring and training new team members.- Troubleshoot VIP Tickets Additionally:- Providing 1st and 2nd line technical support via phone, self-service portal, and drop-in visits.- Logging, updating, and managing all incidents & requests using the IT call logging system.- Adhering to service management principles and software licensing processes.- Managing software license distribution and ensuring compliance.- Safeguarding company and customer information.- Proactively investigating ways to reduce common issues and publishing self-help guides.- Updating and maintaining internal work instructions and processes for streamlined operations.

During my time at Tesco, I was known as a multi-skilled employee. Working in retail meant I had a very hybrid role; my duties often overlapped between picking, providing high-quality customer service, inventory control and visual merchandiser. I needed to be flexible in my role as a picker. Key responsibilities: - Picking the highest quality products for customers in a busy environment - Ensuring customer satisfaction at all times, by being attentive to the customer - Making shelving presentable for customers, ensuring the products look appealing to customers - Communicating with colleagues to delegate tasks, sometimes required working in small groups which needed leadership and management - Reducing the amount of damage produced, ensuring extra care is taken when stocking and picking goods

Bachelor Of Science - Bsc

Education record

General Certificate Of Secondary Education (Gcse)