Anson Kwan Email & Phone Number

Kowloon, Hong Kong

Hong Kong Sar

- Attach to Flight Operations Safety & Quality (FOSQ) team- Assisting FOSQ's Quality Inspection Programme including walkaround inspections, aircraft safety equipment check, and aircraft library check - Maintaining compliance of flight standards (inc. CAD360 Part 1, IOSA ISARPS) with the airline’s flight operations- Assisting in conducting Internal, CAD360 & IOSA Audits- Assisting in the Global Action Plan for the Prevention of Runway Incursions (GAPPRI)’s analysis and implementation - Updating and uploading Flight Manuals & Aircraft Documents- Digitalising FOSQ's operational process and documentation including inspections checklist and aircraft document onboard log using Comply365- Creating a database and visualization dashboard for analysis of flight inspections using Microsoft Power BI - Running a team project "Extend Customer Journey Beyond the Skies" to establish and consolidate the company's customer relationship management (CRM) through building a new app

- Conducting Quality Management programme including external audits to franchisee & evaluations on trainings of Aircraft Operations Certifications- Planning the new Dolly Pooling Scheme in the new Terminal 2. This involves planning the operational mode and business models, making evaluations on each proposal, and coordinating with different stakeholders in the Airport- Assisting in the investigation of Aircraft Ground Incidents from different contributing factors- Conducting operational documentation including the Equipment Pooling Scheme Operational Handbook and the Guideline of Colour Vision Practical Test for Driving in Restricted Area- Assisting in the preparation of the Air Crash and Rescue Exercise 2024- Preparing the promotional video storyboard of the Ground Service Equipment Pooling Scheme

Hong Kong Sar

- Analyzing Customer Satisfaction score, investigating the root cause that leads to the underperformed score, and providing solutions to improve current operational SOP- Handling escalated cases from customer service agents on a daily basis: this includes understanding the problem, investigation and providing the final resolution- Investigating customer-facing product issues, clearly formulating the hypothesis, providing supporting information to the product team and following up on the resolution- Sample checking the customer <> agent chats and providing insights about issues in SOP- Conducting test orders to test different features

Hong Kong Sar

- Project Manager of the Riders' Appreciation Week Roadshow Project, the first and biggest engagement event in Hong Kong's food delivery market. The role includes planning the operational details, coordinating with different departments within Deliveroo and third parties, and executing the event with close supervision and crisis management. The roadshow covered 14 districts across Hong Kong in 7 days and over 3000 riders were engaged.- Coordinator for rider engagement events including the Riders' Focus Group and Deliveroo Football Competition- Conducting competitor analysis which involves comparing the difference in incentives, types of riders in each district

Hong Kong Sar

- Organising and leading 15 summer field trips - Coordinating the centre's operations- Assisting social workers in organising workshops and playgroups

Hong Kong Sar

- Organising 10 sessions of S1 Preparation Workshop in a local primary school for 30 students- Hosting 4 weeks of after-school programme for 10 SEN students- Assisting social workers with daily operations in elderly centres and community centres

Bachelor Of Science In Speech-Language Pathology, Speech-Language Pathology/Pathologist, Cgpa 3.8

Activities and Societies: External Vice-Chairperson of Education Society, HKUSU

Hkdse

Scored 5** in Liberal Studies, & Business, Accounting, and Financial Studies Scored 5* in Chinese Language, English Language, Mathematics.