Anson Li Email & Phone Number

中国 广东省 珠海市

~ Supporting Developing & Executing Sales Strategies~ Maximizing Revenue~ Managing Sales Activities~ Analyzing & Reporting on Sales and Financial Data~ Ensuring Exceptional Customer Service~ Building Successful Relationships~ Managing and Conducting Human Resource Activities

~Develop new MICE Business & Respond to all inquiries. ~ New business Bidding.~ Manage all on site event execution.~ Cost control for all events at all stages .~ Draft final bill when the event is finished and follow up with all payments with client.~ Maintain constructive business partnership with all customers at all times.~ Compile departmental SOP and train up all staffs accordingly to guarantee extraordinary MICE service for all events.

Zhuhai City, Guangdong Province, China

~Maximizing Revenue & Managing Profitability• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.• Gains understanding of the hotel’s primary target customer and service expectations.• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.~Managing Sales Activities• Manages the sales efforts for the hotel related to local social catering business.• Responds to incoming catering opportunities for the hotel.• Closes the best opportunities for the hotel based on market conditions and hotel needs.• Identifies and assists with selling, implementing and following-through on catering promotions.~Building Successful Relationships• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.• Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.• Works with the property’s Food and Beverage team to develop menus that drive sales.• Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.~Providing Exceptional Customer Service• Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Macao

~Conduct site inspection & pre-conference meetings with meeting planners to understand their requirements for their functions and response to their requests on a timely manner. ~Provide advice for meeting planners during the planning stage. ~Upsell hotel services to assign contracted groups and achieved the revenue set by the department ～Communicate accurately and efficiently with different hotel departments such as sales, reservations, front office, concierge, banquet operations, finance, transportations and entertainment to make sure every single request from meeting planner is handled in a timely & professional manner. ~Monitor event execution to ensure all events are run as planned and all requests are met and exceeded. ~Build & maintain positive guest relations at all time

Macao

~Assist Event Manager to follow up all event requirements. ~Compile accurate Banquet Event Order which detailing all food, beverage, audio visual, setup schedule for operation departments’ execution. ~Prepare Event Resumes for groups prior to their arrival with information on the group’s travel & check-in arrangements. ~Assist meeting planners & guests for any on-site requests and last minute changes. ~Ensure event files are being kept organized with all required information ~To handle all other duties as assigned by the event manager.

Macao

~Work with contract signers on room arrangements from contract signature to hotel departure. ~Ensure all guests requests are handled on a timely manner in line with hotel standard. ~Manage room blocks and pick up, billing instructions and final review. ~Supervise a team of reservation agents on daily operations to ensure they perform their job functions to the hotel standard. ~Motivate, mentor & coach team members to achieve best possible results. ~Manage escalation procedures to resolve difficulties with guests, group organizers or travel agents to ensure guest & customer are satisfied.