Anson Switzer Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

Represent property owners in leasing their assetsSearch for properties for investment for ownersSell assets for landlords

Dallas, Texas, United States

Investment SalesProject LeasingLease-up To-SellTenant Representation

Dallas/Fort Worth Area

Represent landlords to lease their propertyResearch available properties for investors to purchaseRepresent sellers of commercial property, including land, and ensure they get the maximum value for their propertyProcure retail, office and industrial space for commercial tenants

Dallas, Texas

• Trained, managed and coached a team of 12 operations associates (account managers, coordinators and service associates)
• Responsible for creating operational processes and procedures and ensure that all associates are trained and following procedures
• Identified and implemented best practices for operations team
• Responsible for internal and external client reporting on a weekly, monthly and quarterly basis
• Monitored team performance, production, efficiency and quality metrics to ensure that goals were met

Dallas/Fort Worth Area

• Managed, trained and coached a team of 10 to 15 customer service specialists in the Field Support department to resolve inquiries from both internal associates and external customers to ensure a high level of customer.
• Collaborated with all departments in planning, design and implementation of new processes (“SOPs”) to improve overall efficiency
• Identified risk and revenue opportunity to improve overall profitability and cash flow
• Developed the process for controls and internal compliance checks to ensure relevant compliance criteria are met while resulting in decreased on-boarding time
• Responsible for pharmacy contracting and credentialing with insurance payors
• Provided reports to Senior Management on multiple aspects of business lines to determine profitability

Dallas/Fort Worth Area

• Reviewed and analyzed financials for laboratory and pharmacy lines of business on a monthly basis to determine monthly distributions
• Provided weekly and end-of-month reporting to doctors/investors and executives on both pharmacy and laboratory (toxicology, genetics, and blood hormone) investments
• Negotiated and prepared contracts for both doctors/investors and independent contractors while increasing overall profit by 10 to 15%
• Maintained and grew relationships with physician partners and independent contractors
• Filed necessary documents with SEC and TX Secretary of State for related registered securities
• Subject matter expert on government regulations

Dallas/Fort Worth Area

• Successfully managed and coached a team of 10 Home Service Specialists on company processes and procedures.
• Provided guidance in quality assurance and improved production goals by 25% while maintaining effective excellent customer service
• Consistently met all deadlines and exceeded monthly target goals month over month
• Collaborated effectively with internal partners to resolve customer escalations

Dallas/Fort Worth Area

• Researched existing operations, procedures, workflows and provided analysis; developed, recommended, and implemented new methods and actions to improve current processes
• Analyzed data and produced reports to define problems; devised creative and effective solutions to ensure positive outcomes; reviewed and monitored progress
• Created strategic partnerships working directly with other operational areas to ensure compliance in programs and deliverables
• Work with department heads to ensure policy and procedures are current
• Deepen relationships with regulatory bodies to ensure compliance standards are met

• Managed, recruited, motivated, coached, and developed a team of 15+ Risk Operations associates to achieve optimal performance results
• Motivated a low performing team into a top team in less than 6 months
• Resolved personnel issues, escalated calls, and complex customer issues in a timely and professional manner
• Achieved high rankings on customer satisfaction surveys

• Assisted customers with retaining their residential homes by arranging alternative payment solutions, such as loan term modifications, to alleviate financial hardships
• Communicated regularly with customers delinquent on their mortgages in order to identify optimal workout options and establish effective solutions
• Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust; ensuring commitments were always met and expectations were exceeded by offering additional information.

Dallas/Fort Worth Area

• Fielded inquiries from prospective borrowers; analyzed customer needs through assessment of qualifications and property value
• Structured loans utilizing internal systems to meet underwriting guidelines
• Provided consistent updates throughout process while overcoming hurdles