Program Manager
o Managed the Program for the transformation of service requests to a new platform;about 300 customers were impacted as part of the transformation o Strategy put in place to allocate resources from respective regions.o Managed various projects under the program, Network & Security Expansion, for anEMEA Account.o Converted requests for operational tasks into new projects ($50K).o Managed a chatbot development project using the Microsoft Bot Framework.o Managed 2 assignments as a staff augmentation PM for a SAP account. Scrummethodology, using Jira Tool, to track sprints, user stories, reviews, retrospectives, andbacklogs