A proficient Customer Support Agent with an IT background in networking technology, adept at providing technical assistance and resolving inquiries efficiently. Skilled in troubleshooting customer issues and delivering tailored solutions to diverse inquiries. Strong communication skills ensure clear and effective guidance to customers. Committed to continuous learning and staying updated on emerging technologies. Thrives in fast-paced environments, consistently meeting or exceeding performance targets while prioritizing customer satisfaction. Eager to leverage technical background and customer service expertise in a Technical Support role to provide valuable technical assistance and contribute effectively to team success.SFIA Generic Skills Level 4I can plan and manage my own work to meet given objectives and processes – (Business Skills – Level 4)I collaborates regularly with team members, suppliers and customers, and engage to ensure that user needs are being met throughout. – (Influence – Level 4)Research (RSCH)- Level 4I research a lot during the network design of our team project, and apply the research result to the prototype.Network Design (NTDS) -- Level 3I create the network design documents, and analyze the network simulation performance to evaluate the design proposal. ACS Member and enrolled in ACS professional year program.