Anssi Hautabacka Email & Phone Number

Helsinki, Southern Finland, Finland

Espoo, Finland

In this role I have been doing various things ranging from supplier management to hands-on technical work with servers. However, the primary responsibilities have been:- Designing with internal customers the infrastructure solution based on their requirements- Working with technical teams and supplier management to provide the required solution in a timely.

Espoo, Finland

This role has been more about Change Management and being a Technical Project Manager. Time in this role has been mostly spent on:- Working as the global Single Point Of Contact for all matters related to services which are being provided by HCL- Change Management processes and improvements- Expediting technical teams- Change Request creation & process.

Espoo, Finland

This role was about Deskside Support / On-Site Support Process Management. Time was mostly spent on the below activities:- Working with Regional Service Managers to ensure partner compliance with processes- Working with customer to enhance current IT processes and to agree on new processes- Working with local Finland based partners and employees to.

Espoo, Finland

This role was more about Service Desk management for customer's collaborators and working as the local Team Lead for the Service Desk team. Time was mostly spent on:- Roster creation- Resource management- Process compliance- Process discussion and creation with customer- Handling of urgent cases and being the Single Point Of Contact for all escalations.

Espoo, Finland

I have been handling various projects through-out my career at HCL. There have been many smaller Infra projects, and some larger EUC side projects. These have been done on the side of other more regular work tasks.In short, projects which I've been working on are:- User Profiling in Service Desk- On-Site Support in-sourcing in Finland- Deploying App.

Espoo, Finland

This role was mostly about partner and EUC tower (Service Desk, On-Site Support & Workstation Configuration Management) management and service quality enhancement. Time was mostly spent on:- Partner management (contractual matters, financial matters, process matters, etc. usual partner related matters)- Ensuring service provided within Finland was on the.

Dublin, Ireland

Working as the Acting Team Lead for the Collaboration Care team when the regular Team Lead was unavailable. Mostly this meant that besides working as a Infra specialist, I needed to also keep an eye on the Collaborator Care team statistics.- Reports- Keeping an eye on call statisticsAchievements:- Successfully managed statistics- Successfully managed team.

Dublin, Ireland

This role was mostly about Collaborator Infrastructure creation, which was done from Dublin, Ireland. Time was mostly spent on:- Assisting the customer in collaborator Infrastructure creation (VPN, direct NW connection etc.)- Creating Firewall requests to open FW ports for the connections- Troubleshooting connectivity issues with Network & Firewall teams.

Dublin, Ireland

This role was a Service Desk agent role for the customer's collaborator companies called Collaborator Care. This was done from Dublin, Ireland. Time was mostly spent on:- Taking calls from customers- Handling tickets and managing my own queue and my own tickets- Handling emails from customers- Expediting tickets which are urgent- Working with User Account.

Bachelor’S Degree, Business Administration And Management, General, Bachelor Of Business Administration

IT oriented Bachelor's degree studies conducted in Seinäjoki University of Applied Sciences, at their Kauhava Enterpreneurship unit.

High School, Business Administration And Management, General, Business Certificate Iv

Business Certificate IV studies in Sydney, Australia

Associate’S Degree, Business, Merkonomi

Basic business studies completed at Lapua's Ammatti-Instituutti

High School

Local high school at Alahärmä