Overseeing ticketing for both The Baths Hall (1,000 capacity) and The Plowright Theatre (340 capacity). Leading a team of contracted and casual staff to deliver excellent customer service. Setting up new on sales, dealing with agents, selling tickets by phone and in person, box office settlement, being on duty during shows, providing sales reports and information to promoters, dealing with customer queries and complaints by email and over the phone.

• Diary management, typing correspondence and documents, creating presentations and creating meeting minutes. • Music scheduling for 5 radio stations. • Analyse audience data quarterly in detail, looking at areas to improve. • Planning, and running, a series of successful live gigs with music acts. • Holiday / Sickness Cover for Group Head of Music; making playlist changes and liaising with record companies. • Dealing with complaints and enforcing compliance across the Group. • Accomplished radio presenter: Presented weekly new music hour on Lincs FM as well as emergency cover presenting roles.

* Health and Safety* Office Management* Overseeing a team of receptionists* Updating the website* Carrying out site checks for events* Planning for events* Risk Assessments* Liaising with event organisers* Working to budgets* Carrying out Appraisals* Dealing with correspondence* Chairing meetings and taking minutes* Dealing with emergency procedures* Attending meetings with clients and contractors