Metinvest Digital is a Ukrainian IT company specializing in the digital transformation of large businesses and implementing projects in Ukraine, Europe, and North America.• Leading development teams in implementing and delivering high-quality solutions while defining and overseeing their architecture.• To define a forward-looking vision and strategy for R&D and technological innovation.• Identifying, evaluating, and scaling the implementation of emerging technologies such as AI, advanced robotics, and generative AI solutions. • Developing and nurturing new technological expertise in response to evolving market demands.• Managing and mentoring a multidisciplinary R&D team to deliver cutting-edge solutions.• Providing technology consulting services to stakeholders, aligning innovation with business goals.• Driving technology scouting, rapid prototyping, and product development efforts to maintain a competitive edge.• Expanding technology offerings based on structured market demand analysis and emerging industry needs.Technological Domains:• Generative AI: Advancing applications of natural language processing (NLP) and generative AI for automation and intelligent decision-making.• Machine Vision: Delivering solutions leveraging deep learning for detection, segmentation, tracking, and process optimization, with applications in manufacturing and metallurgy.• Intelligent Automation: Innovating in automation through AI-powered solutions and enhancing the Intelligent Automation platform with generative AI and adaptive learning models.• Industrial Automation: Implementing smart factory solutions integrating IoT, machine learning, and predictive maintenance.

VEON is a global digital operator that provides mobile connectivity and services to 217 million customers across nine countries. The company offers infrastructure, connectivity, and digital services to a total of 680 million people.Kyivstar, the largest telecommunications operator in Ukraine, is responsible for VEON's business operations in the country.• Developed the vision and strategy for digital channel development.• Managed teams responsible for developing various digital channels, including AI chatbot, outbound email, push notifications, SMS, and USSD.• Created business and financial models for new products and features.• Devised and executed innovative growth hacks, such as a smart offering on the website based on user identification and customer journey on other digital channels.• Collaborated with the product analytics team to build end-to-end omnichannel analytics.• Improved the customer satisfaction index by making changes based on customer research and improvements in the customer journey.

• Led the social media team and growth agency.• Managed and developed the corporate social network 'Workplace' by Meta, which is used by 5k employees every day.• Built business and financial models for new products and features.• Designed the vision and strategy for digital channel development and SMM strategy.• Managed the development teams for digital channels and platforms, including Chatbot Zoriana, Kyivstar Community, Online Chat, and SMS.• Led all company online social accounts on Facebook, Twitter, YouTube, and local forums.• The social support team won the Social Devoted brand award by SocialBakers for multiple consecutive quarters.

• Designed a three-year channel development strategy.• Created the digital support department from scratch and launched new communication channels with a cross-channel communication approach at Kyivstar.• Managed and continuously improved the AI Chatbot Zoriana on a daily basis.• Launched an omnichannel platform for customer support across various digital channels, including email, chat, chatbot, messengers, and social media.• Launched the first Ukrainian telco brand-based forum, "Community Kyivstar," which is a social platform allowing customers to help each other with minimal involvement from the operator's agents.• Launched the first Ukrainian chatbot on Facebook Messenger.

• Launched the first Ukrainian AI chatbot 'Zoriana'. 'Zoriana' is serving millions of customer service requests annually without involvement of chat agents.• Managed and developed an online chat platform.• Managed the online chat support team.