Anton Ishchenko Email & Phone Number

Kyiv, UA

Kyiv City, Ukraine

• Metinvest Digital is a Ukrainian IT company specializing in the digital transformation of large businesses and implementing projects in Ukraine, Europe, and North America.
• Leading development teams in implementing and delivering high-quality solutions while defining and overseeing their architecture.
• To define a forward-looking vision and strategy for R&D and technological innovation.
• Identifying, evaluating, and scaling the implementation of emerging technologies such as AI, advanced robotics, and generative AI solutions.
• Developing and nurturing new technological expertise in response to evolving market demands.
• Managing and mentoring a multidisciplinary R&D team to deliver cutting-edge solutions.

Kiev Region, Ukraine

• VEON is a global digital operator that provides mobile connectivity and services to 217 million customers across nine countries. The company offers infrastructure, connectivity, and digital services to a total of 680.
• Developed the vision and strategy for digital channel development.
• Managed teams responsible for developing various digital channels, including AI chatbot, outbound email, push notifications, SMS, and USSD.
• Created business and financial models for new products and features.
• Devised and executed innovative growth hacks, such as a smart offering on the website based on user identification and customer journey on other digital channels.
• Collaborated with the product analytics team to build end-to-end omnichannel analytics.

Kiev Region, Ukraine

• Led the social media team and growth agency.
• Managed and developed the corporate social network 'Workplace' by Meta, which is used by 5k employees every day.
• Built business and financial models for new products and features.
• Designed the vision and strategy for digital channel development and SMM strategy.
• Managed the development teams for digital channels and platforms, including Chatbot Zoriana, Kyivstar Community, Online Chat, and SMS.
• Led all company online social accounts on Facebook, Twitter, YouTube, and local forums.

Kiev Region, Ukraine

• Designed a three-year channel development strategy.
• Created the digital support department from scratch and launched new communication channels with a cross-channel communication approach at Kyivstar.
• Managed and continuously improved the AI Chatbot Zoriana on a daily basis.
• Launched an omnichannel platform for customer support across various digital channels, including email, chat, chatbot, messengers, and social media.
• Launched the first Ukrainian telco brand-based forum, "Community Kyivstar," which is a social platform allowing customers to help each other with minimal involvement from the operator's agents.
• Launched the first Ukrainian chatbot on Facebook Messenger.

Kiev Region, Ukraine

• Launched the first Ukrainian AI chatbot 'Zoriana'. 'Zoriana' is serving millions of customer service requests annually without involvement of chat agents.
• Managed and developed an online chat platform.
• Managed the online chat support team.

Pre-Mba, Marketing, Business Administration, Operations Management

Master'S Degree, Cyber Security