Being at the forefront in delivering exceptional client service to existing companies in alliance with managed service providers.Resolved service-related queries, being the liaison between the customer and the internal team focused in delivering timely customer service that brings about an optimistic experience to potential business partners and clients. Managing Triage and Chat as processes, adhering to quality and calling protocols, multi-tasking on different software applications as needed. Hand holding and training new joiners on existing processes. Monitoring call quality and providing constructive feedback to trainees as needed. Adhere to thorough documentation required in order to maintain transparency.

Being a part as a senior to CAT A process integrated to the latest products that HSBC Bank has to offer its new and existing customers.Availing credit card facilities to customers and employees within eligible age brackets.Generated maximum sales conversion for the team as an whole by converting difficult leads to prospective buyers and users of services and facilities in long run. Training and Developing employees and team members in achieving said targets.Strategizing around challenges faced by employees in converting potential customers. Ensuring maximum sales conversion thereby contributing to individual goals and team goals.Carrying out credit card verifications and identifications to ensure the right service reaches the right customer. Fulfilling monthly sales target as assigned. Exceeding daily sales expectations occasionally.Awarded as the highest scorer in adhering to call quality protocols, awarded as an achiever in fulfilling team targets as assigned.

Lead Generation across multiple sectors targeting diverse range of organizations, industries, businesses across Mumbai region.Developed strong relation with existing and new customers by recognizing opportunities to generate continuous business from a long-term perspective. Planned and executed seminars, workshops, outbound events end to end. Strategized with team in critically analyzing opportunities where business can be expanded and new products and ideas can be implemented. Arranged Guest speakers, managed crew, handled event operations, sound and technician's requirements in scheduled business conferences and meetings. Worked extensively on the immigration project with the Canadian Consulate.Devised costing plans and system software requirements for government events and conferences organized and executed by the Consulate of Germany located in Mumbai.Generated creative ideas for roadshows, ATL/BTL brand activations for eminent brands like Surf Excel, L'oreal, Yes Bank, HT Media, etc.

Client Servicing Sony Entertainment Telivision's one of the most recognized brand viz. SAB that involved content marketing over social media platforms like Facebook, Twitter, Vine, Instagram.Generated Ideas to run campaigns online and create a buzz amongst mass consumers.Maintained content hygiene over all social media platforms to ensure consistent positive response and reputation to the brand that protects its social image. Created Content and scheduled weekly content to ensure maximum engagement of viewers over social media platforms from time to time.