 Delivery Account Manager• Managing Delivery of Permanent Staffing Team Managing a delivery unit consisting of Junior Recruiters, Senior Recruiters and Team Leads. Defining and communicating individual and team metrics via scorecards. Developing and delivering recruitment strategies and processes to improve outcomes (e.g. minimum TAT for closing a position, improved quality of hire). Monitor and achieve team’s targets, budget and SLAs around effectiveness, timelines, candidate quality, delivery of recruitment services & client satisfaction. Lead and facilitate weekly meetings with various clients and the delivery team. Overall responsibility for budgeting (business projections) and managing the revenue and profitability targets. Lead and/or participate in discussions related to strategic planning. Provide metrics and data reporting to senior management as well as key stakeholders for the purpose of informed decision-making.• Account Management Serve as the single point of contact (SPOC) for all client account engagement matters. Build and maintain strong, long-lasting client relationships. Develop trusted advisor relationships with key stakeholders. Ensure the timely and successful delivery of solutions according to clients’ needs and objectives. Clearly communicate the progress (from an account management and delivery standpoint) on a weekly/monthly/quarterly basis to internal and external stakeholders. Lead and facilitate weekly meetings with clients and the delivery team to discuss the current status and highlight the challenges faced, if any. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g. monthly/quarterly results and annual forecasts). Prepare reports on account status and present the same to the senior management. Collaborate with sales team to identify and grow opportunities within territory.

 Head – HR• Heading talent acquisition Designing, developing and maintaining the recruitment process in the organization. Designing the selection matrix for choosing the optimum recruitment channel and recruitment source Exploring the market best practices in recruitment and staffing and implementing appropriate best practices in the organization Building a quality relationship with the internal customers and external recruitment agencies Setting the social media communication strategy for different job profiles and functions in the organization Conducting job interviews for key jobs in the organization Managing and developing a team of Recruiters Acting as a single point of contact for key (internal and external) stakeholders regarding recruitment. Actively involved in the hiring of leadership level positions.• Requirements handled : Positions worked on – Deputy CIO, Sr. Manager (Finance, Audits), Architects, CFO, etc. Skills worked on –  IT Skill sets - SAP (ABAP, PP, MM, SD, FICO), Android, iOS, UI/UX, PHP, Java, Dot Net, Software Testing (QA), Angular JS, etc. Non-IT Skill sets – HR, Finance, Admin. Telecom Skill sets – Comptel (EventLink, InstantLink), Siebel CRM. Geographies – India, Singapore, Kuwait, Saudi Arabia (Damam), UAE (Dubai),USA.• Heading induction • Stakeholder management  Working closely on an on-going basis with the partners Acting as a liaison between the stakeholders and the employees• Exit formalities• Driving performance • Engaging employees• Strategic Planning

A global provider of procurement solution suits, Zycus handed me the responsibility of top-notch talent acquisition. At Zycus, my functions were inclusive of but not limited to handling end-to-end recruitment encompassing the following responsibilities:• Gaining a thorough understanding of the requirement and drafting the Job Description.• Sourcing, screening, and shortlisting resume through various job portals, LinkedIn, and other social networking sites such as Twitter, among others.• Effectively using various recruiting sites, employee referrals, personal network, internal candidate pool, and conducting walk-in and scheduled recruitment drives.• Further scheduling the candidates for subsequent rounds of interview.• Offer negotiations and releasing offers to the selected candidates.• Conducting regular follow-up calls to the Committed-to-Start candidates.• Conducting smooth on-boarding of the joined candidates.• Effective stakeholder management.Requirements handled:• Core technology related hiring - junior, middle management positions, and senior level hiring (Assistant General Manager Engineering, Director Engineering, AVP Engineering).• Functional hiring – Product Managers, UI / UX.Skills : Java, J2EE, PHP, Software Testing, E-commerce frameworks such as Magento, Android & iOS, Product Management (PMG), UI / UX, ERP Integration (SAP, Oracle, People Soft), etc.Was in-charge of mentoring 2 team members.In-charge of handling and managing end-to-end campus hiring and on-boarding activities.

Sourcing Strategist (Feb’13 – Nov'14)Job responsibility included but not limited to hiring candidates at all career stages(from 2-3 years of exp. to a maximum of 20 years of exp.)• Technology hiring – Architects, Senior Architects, DoTs (Directors of Technology).• Program Managers or Project Managers• Business Analysts (BAs)• Business Consultants (BCs)• Interactive Developers, Interactive Program Managers• Hiring for internal teams - GSS (Globally Shared Services).Geographies:Conducted talent acquisition activities in the regions of:• North America (USA, Canada)• APAC(Asia Pacific region) – Singapore, Hong Kong, China (Shanghai), and Australia.Channels: Job boards; social networking sites – LinkedIn, Facebook, Twitter; internal candidate database toolssuch as Taleo andAvature.CRM Tools: Taleo and Avature; internal tools for maintaining the candidate database.Interaction with stakeholders:Mapping target companies and skills required to hire the best talent.Recruiting Co-ordinator (Feb’12 – Feb’13): Responsibilities including but not limited to• Coordinating the interview life cycle of the candidates,• Multiple stakeholder management, and• Organizing weekend hiring eventsVendor Management and Audits and Compliance (Feb’11 – Feb’12): Responsibilities including but not limited to• Interaction with recruitment agencies,• Close monitoring of their performance,• On-boarding,• Processing agency fees post candidate hiring through an agency, and• Carrying out various audits.