Associate Research Director
Current•Established a 4-person Research Innovation team ground up; led strategic experiments that yielded mobile-optimized survey methods and drove product feature inputs on question types, response scale designs and optimal survey lengths•The initiatives directly impacted our user satisfaction ratings (88% reported better survey experience vs competitors), improved user experience (82% satisfied with shorter survey lengths), and reduced poor quality responses by 50%•Designed and implemented a suite of advanced research methodologies (User Segmentation, Pricing Studies, MaxDiff), and data analysis frameworks for our platform, boosting research offerings and client retention• Engaged in cross-functional collaboration with sales and content marketing teams to socialize insights from experiments and client studies into marketing materials such as articles, infographics, reports and podcasts. This drove inbounds leads • Published several research articles on influential publications such as Greenbook. • Shared innovative survey methodologies and insights gleaned from client and experimental work at 2023 & 2022 Quant UX Con and 2023 European Survey Research Association Conference in Milan.