Antasha D. Lamb Email & Phone Number

Norwood, Massachusetts, United States

Safely delivering packages for Amazon customers.

San Francisco, CA, US

• Accept customer shopping orders in phone application
• Fulfill orders to 100% completion, while timed to ensure customer satisfaction

• Coordinated over 3000 deliveries, using attention to detail while earning a satisfaction rate of 96%
• Communicate with stakeholders, management, owners, and customers; to solve problems

San Francisco, California, US

• Coordinated over 4000 deliveries, using attention to detail while earning a satisfaction rate of 4.9 %
• Communicate with stakeholders, management, owners, and customers; to solve problems

Aliso Viejo, CA, US

• Resolved provided and member inquiries, by researching claims in the primary payer system; showcasing issue resolution
• Documented over 70 calls daily in ticket and tracking systems, encompassing the ability to analyze and process information.
• Collaborated with team members functioning as liaison between claims department and provider.

Berwyn, PA, US

• Provided exceptional customer support by answering 100 incoming calls daily, ensuring clients received timely assistance with their account needs and inquiries.
• Acquired and applied in-depth knowledge of operating systems to guide clients in navigating their online banking accounts, enhancing user experience and reducing call handling time.

Milwaukee, Wisconsin, US

• Supported elderly and disabled individuals with daily living activities, enhancing their quality of life while maintaining confidentiality.
• Developed personalized care plans tailored to individual client needs, leading to an improvement in adherence to daily routines and overall client well-being.

• Supervised and trained a team of 15 front-end employees, enhancing staff knowledge of company policies and procedures
• Resolved customer inquiries and complaints through effective communication and problem-solving skills

Seattle, WA, US

• Anticipated customer and store needs by evaluating the environment, customer cues, and communicating with the manager so the team can respond as necessary.
• Followed all cash management and cash register policies, and ensured proper cash management practices were followed by the shift team.
• Created a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners.

Miami, Florida, US

• Carefully interviewed, selected, and trained supervised staff.
• Managed a group of 10-20 staff and, accurately balanced incoming cash and the safe daily.
• Calculated weekly sales, expenses, and labor.
• Performed weekly inventory, by counting, recording and reporting, usage and loss.

• Effectively managed a high-volume of inbound and outbound customer calls.
• Met or exceeded service and quality standards every review period.
• Acted professionally and patiently when addressing negative customer feedback.

US

• Assisted customers in setting up credit card accounts.
• Demonstrated innovative problem solving skills.
• Recorded names, addresses, and reactions of prospective customers into the database.
• Acted professionally and patiently when addressing negative customer feedback.

• Prepared recently de-leaded apartments for state inspection.
• Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

• Processed accounts payable for over 20 employees.
• Entered financial data into the company accounting database to be verified and reconciled.
• Conducted employment verifications and investigations.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Business, Management, Marketing, And Related Support Services

Career Ready Certificate, Customer Service Management