Antaufany Puji Rahmadha Email & Phone Number

Jakarta Selatan, Jakarta Raya, Indonesia

• Defines objectives by analyzing user requirements and envisioning system features and functionality.
• Install and configure Genesys application, including workflow or routing creation and IVR
• Creating a document solution for new development
• Integrates Genesys with 3rd party applications such as CTI, SFDC, CRM system, Middleware, etc.
• Collaborate with Project Managers to estimate work tasks and effort levels within the project timeline.
• Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT)

Jakarta Selatan, Jakarta, Indonesia

• Defines objectives by analyzing user requirements; envisioning system features and functionality.
• Install and configure Genesys application, including workflow or routing creation and IVR
• Genesys omnichannel components installation
• Troubleshoot Genesys Components
• Deploy workflow and callflow

Jakarta Selatan, Jakarta Raya, Indonesia

• Introduction to platform Genesys Engage(Framework, Routing, Reporting).
• Genesys omnichannel components installation.
• Make routing and configuration on Eclipse.
• Trace log components Genesys

Bandung, West Java, Indonesia

• Embedded and Networking System LaboratoryIn the Embedded and Networking System Laboratory, I focused on practical applications of embedded systems and network technologies. My responsibilities included:
• Hands-On Experiments: Assisting students with experiments related to microcontrollers, IoT devices, and network configurations, helping them understand the integration of hardware and software.
• Project Support: Guiding students through projects that involved designing and implementing embedded solutions, including programming and troubleshooting embedded systems.
• Network Setup: Supporting the setup and management of networking equipment, ensuring students learned how to configure routers, switches, and other network devices effectively.
• Documentation: Helping document laboratory procedures and protocols to enhance the learning experience and ensure consistency in experiments.

Bandung, West Java, Indonesia

• Development of an Environmental Security System at SDN 222 Pasir Pogor, BandungI contributed to the implementation of an environmental security system using surveillance cameras, focusing on system design.
• Development of an Automatic Scheduled Lighting System Using eWeLink - Smart Home CenterI was involved in creating an automated lighting system that schedules lights based on specific time intervals, using eWeLink. This.

Bandung, West Java, Indonesia

• Building an Internet Network in the Laboratory at SDN 222 Pasir Pogor, BandungI was involved in setting up the internet network in the computer laboratory, which included configuring routers, switches, and network.
• Establishing a Computer Laboratory at SDN 222 Pasir Pogor, Bandung I assisted in the creation of a computer laboratory, which involved selecting appropriate hardware and software, arranging the physical layout, and.

Bandung, West Java, Indonesia

• Financial Support SystemIn my role involving the Financial Support System, I was responsible for developing and maintaining a comprehensive system to manage financial assistance processes. This included:
• Input DataI was responsible for accurately entering and managing data within the system, ensuring its accuracy and completeness to maintain database integrity. I also generated reports for analysis.
• Troubleshoot Computer IssuesI diagnosed and resolved hardware and software issues, providing technical support to users. My focus was on minimizing downtime and ensuring optimal system performance.

Bandung, West Java, Indonesia

• Computer SystemAs a lab assistant, I supported students in understanding computer system components and architecture. I helped them grasp the interactions between hardware and software, ensuring they could effectively.
• Operating Systems: Windows and LinuxI assisted students with practical sessions on Windows and Linux operating systems. This included guiding them through installations, configurations, and troubleshooting common.
• VMwareI provided support in using VMware for virtualization practices. I guided students on creating and managing virtual machines, configuring networks, and utilizing snapshots. This experience helped students.

Cilegon, Banten, Indonesia

• Database Administrator As a Database Administrator intern, my responsibilities included managing and maintaining database systems, ensuring data integrity, security, and availability. I assisted in monitoring database.
• Learn to Use Oracle Database During my internship, I focused on learning to use Oracle Database. This involved understanding its architecture, SQL queries, and PL/SQL programming. I participated in training sessions.

Bachelor Of Engineering - Be, Computer Engineering, 3.57

Amd.T., Teknologi Komputer, 3.59