Antawon Pratt Email & Phone Number

I love people. I’ve always known that much about myself. I am fascinated by their stories, their interest and motivations. These interest are what initially attracted me to my first job as an Admission Support Representative for colleges; where I specialized in working with prospective students as they prepared to make one of the most important decisions of their lives. As my career grew and I took on new opportunities, I found myself deeply interested in analyzing data and attempting to make sense of its story as well. I firmly believe that almost all answers can be found in the numbers but it's important to never forget the most important variable, your people. Over my 12+ years as an operations leader in different contact centers, I’ve used data and emotional intelligence as tools to build high performing, highly engaged teams dedicated to achieving results.Strong professional skilled in: • Sales, Customer Service, Collections management through multiple channels including: chat, outbound/inbound dialing, email and SMS • FinTech, Banking, Post-secondary education • Project Management, Data analysis, Strategic planning, Change management, New tech and new process implementation, Recruiting, Training, Team scaling, Leader development, Account management, Client relationship management, Commission plan development, Maximizing operational efficiencies • Experienced with managing large teams across multiple locations; Fully remote, on-site and hybrid

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  Ball State University

  Computer Science