Anthony Crafford work email
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Anthony Crafford personal email
Who I am • MBA qualified self-starter who has led globally dispersed teams to deliver complex business solutions for product and channel implementations, established robust change processes and reporting structures and led transformational business, infrastructure and digital changes. What I do best • Define the change and align with organisational strategic objectives • Identify pathways and implement change structures to enable scalability and strong decision making • Manage, guide and influence stakeholdersWhere I fit best • Best suited to areas that require a high degree of uncharted change in order to support growth, operational transformation or regulatory changeHow I operate • Like to discover the detail in order to define simplified and logical pathways • Lead responses to organisation challenges and opportunities, through clarifying the objectives and constraints and engaging internal and external stakeholders in order to find the right solutions • Build solid business cases and plans to support benefits realisation • Prepare all areas of the business and partners for change ensuring that the customer experience is prioritised • Build operating processes, communication frameworks and governance structures that align with organisational requirements and capabilities • Keep teams on track to ensure benefits are realised by identifying and managing risks and issues early so that team have "clear runways" to get their tasks completed What I value • Loyalty & Trust • Honesty and Integrity • Opportunities to learn • Adding value to customers • Fun and enjoyment • Working in mutually supportive environment that fosters successIndustry experience • Financial Services - Payments, FX, Insurance • Regulatory Compliance - RBA Card Payment Standards, PCI, AML, CTF, CRS • Retail, Supply Chain & Logistics • eCommerce Web & App solutions • Local, State & Federal GovtExpertise • Project, Program & Change Management • PMBOK, Prince2, Agile • Project Management Applications (MS Project, Jira, Confluence) • Client/Partner & Supplier Relationship Management • Senior Stakeholder Management • Legal Negotiations • Negotiations & Conflict Mitigation / Resolution • Leadership and team management • Business process improvement • Strategy Alignment & Portfolio Reporting • Product Roadmap • Business Analysis & Solutions • Financial planning & control • Developing Winning Business Cases • Customer Experience Design • Customer Journey Mapping • Product & Solution Delivery • SDLC • Solutioning & Problem Resolution
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Program ManagerCoal Lsl Feb 2024 - PresentNewcastle, Nsw, Au
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Project Manager GisHunter Water Aug 2023 - Feb 2024Newcastle, Nsw, Au -
Senior Service Delivery ManagerUniversity Of Newcastle Jul 2022 - Jun 2023Newcastle, New South Wales, AuManaging a Portfolio of delivery initiatives for Core Tech Capability which includes infrastructure, corporate applications, managed operating environment (MOE) & Cyber security. • Strategic Road mapping and resource forecasting• Budget oversight ($10m+), resourcing and reporting for portfolio of work within Capability Area• Hiring, guiding, coaching and leading Project / Program managers to delivery strategic and tactical outcomes• Initiatives include Finance Enterprise System Transformation (Technology One), HR Enterprise System Transformation (Ascender, SAP Success Factors, Discover LMS, Enboarder, Service Now), Telephony and Contact Centre changes (Zoom Telephony & Contact Centre), Cyber Security Program -
Senior Project Delivery ManagerNewcastle Permanent Building Society Dec 2020 - Jul 2022Newcastle West, Nsw, AuEngaged as Program Manager for high profile Regulatory Program to deliver NPBS Open Banking Solution. Requiring changes to source core systems, creation of new data lake with API connections, creation of digital user interface and operating procedures. Multiple projects and 50+ stakeholders. • Designed program structure and ways of working (communication & program operating structures)• Projects included: Source Data System modifications, Data Lake creation & API builds for real time connectivity, User Application Builds, creation of Product Operations & Development of Target Operating Model• Defined key supplier escalation governance processes• Supported the successful exemption application to ACCC and rebaselined charter estimates• Program oversight, schedule, resourcing, risks, issues and escalations management• Reporting to senior exec including faciliatation of key decisions required by exec sponsor• Successfully delivered complex working solution on time -
Director, Customer Delivery (Program Manager)Mastercard Prepaid Management Services Nov 2017 - Jul 2019Peterborough, GbMPMS is a division of Mastercard providing Prepaid Currency Card products and Program Management Services. In this client facing Program Management role, I was responsible for the delivery of product, channel and operational changes to support the strategic objectives of the Qantas Travel Money product. Changes included:- Transition of Website and App from Mastercard hosted to Qantas hosted with API integration- Recarding of card program- Rebranding of card program- Product proposition changes- Implementation of Webchat solution -
Program ManagerMastercard Prepaid Management Services Jan 2017 - Oct 2017Peterborough, GbDuties same as permanent role above
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Project ManagerCurrency Select Jun 2016 - Dec 2016Currency Select offers Merchants, Payment Service Providers, Acquirers and Card Schemes innovative card acceptance and transaction processing solutions and services on Point-Of-Sale (POS) payment terminals, e-Commerce and ATM channels. They are specialists in Dynamic Currency Conversion (DCC) and Multi-Currency Processing (MCP). In this contract role, I managed projects including assessment of RBA Payment Card Standards and the implementation of changes required, scoping of new customer requirements and implementation of DCC services. -
Manager Project Office - Consulting ServicesAvant Mutual Group Limited Apr 2014 - Feb 2016Sydney, Nsw, AuAvant is a medical indemnity Insurance provider and a legal service provider. I managed a team of project managers to implement a range of projects including CRM system updates, new products and corporate relocation. I operationalised the standardisation of project management methodology across projects, ensuring alignment with Agile software development frameworks and to enable to establishment of portfolio reporting for executive committee. -
Regional Project Manager ApacTravelex Sep 2011 - Feb 2014Peterborough, London, GbA Senior Management role, responsible for special business projects in APAC. Reporting to Regional Managing Director (RMD), I led projects sponsored by RMD, CFO & CIO. Worked with Global, Regional and local team to deliver initiatives. PMBOK and Prince II methodologies applied. - APAC Lead for Global System Platform Restructure- Lead for feasibility assessment of new opportunity in India & Malaysia- APAC Lead for Global Procurement Review- APAC Lead for Property Changes -
Manager, Australasian DistributionsTravelex Dec 2007 - Sep 2011Peterborough, London, GbManaged the Australian and New Zealand FX Products Distribution Centres, responsible for multi-million-dollar cash supply and clearances, pre-paid currency cards and travellers cheques distributions to 10,000+ retail locations. Was responsible for cost centre management, people management, supplier management, process management and risk management. Took end-to-end ownership for the relocation of the Australian distribution centre ensuring cohesive service of all products for all customers.
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Manager, Business ImplementationTravelex Sep 2004 - Dec 2007Peterborough, London, GbProvided presales support and managed the implementation of products and processes to major retail partners (client facing) including, Bank of Queensland, NAB, Australia Post and Kiwibank. Was responsible for ensuring that technical solutions and business support were in place to service these customers, ensuring that all compliance processes were established. Built implementation team from scratch to support the new growth opportunities. Project methodology based on PMBOK.
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Business Analyst (Finance & Marketing)Tarbs 2003 - 2004Initially starting as a BA with responsibilities to 1) define requirements for and implement CRM changes and 2) track and report on the impact of marketing campaigns, I additionally took on responsibility for the management of the Accounts Receivables team.
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Telecentre ManagerPort Stephens Council May 2000 - Feb 2003Raymond Terrace, Nsw, AuThe Port Stephens Telecentre was a new business initiative of the Port Stephens Council. The centre establishment was funded through the ‘Networking the Nation’ Fund. The centre’s objective was to raise the awareness of the Internet & Technology within the local community and to be financially sustainable. It was part of the Department of Information Technology‘s Community Technology Centre Program. I was engaged at the concept stage to create the business plan for the establishment of the Port Stephens Telecentre, lead the design and build of the centre, develop products and services, take ownership of business development, manage the P&L and provided reporting to Council, State Govt and Federal Government. Established and managed local volunteer workforce of 40 people. -
It Security And SupportBergwind Ltd Aug 1997 - Nov 1999Worked as contractor in London for companies including:- Credit Suisse First Boston- London Electricity- Healey & Baker -
Business Development ManagerInfocorp 1995 - 1997Montevideo, Uy
Anthony Crafford Skills
Anthony Crafford Education Details
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Australian Institute Of BusinessMaster Of Business Administration (Mba) -
Management Consultancy InternationalAdvanced Diploma Of Management
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Australian College Of ManagementDiploma Of Management
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UnswFinancial Accounting - A User Perspective
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UnswInformation Technology For Managers
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UnswProject Management
Frequently Asked Questions about Anthony Crafford
What company does Anthony Crafford work for?
Anthony Crafford works for Coal Lsl
What is Anthony Crafford's role at the current company?
Anthony Crafford's current role is Hands on Manager of Transformational Change.
What is Anthony Crafford's email address?
Anthony Crafford's email address is an****@****.com.au
What schools did Anthony Crafford attend?
Anthony Crafford attended Australian Institute Of Business, Management Consultancy International, Australian College Of Management, Unsw, Unsw, Unsw.
What skills is Anthony Crafford known for?
Anthony Crafford has skills like Management, Business Analysis, Strategy, Risk Management, Project Management, Financial Risk, Business Process Improvement, Stakeholder Management, Change Management, Negotiation, Business Strategy, Strategic Planning.
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